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Career Opportunities: L2 Support eCommerce Specialist - Debrecen (66749)

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Hungary

Offer summary

Qualifications:

Experience in supporting eCommerce solutions, Knowledge of cloud services and application development.

Key responsabilities:

  • Acting as 2nd point of contact with customers and Product Engineering
  • Resolving support tickets within SLAs
ALDI Magyarország logo
ALDI Magyarország Retail (Super / Hypermarket) XLarge https://karrier.aldi.hu/
5001 - 10000 Employees
About ALDI Magyarország
Az ALDI Magyarország az ALDI DÉL vállalatcsoport tagja, mely a világ számos országában jogilag önálló társaságokon keresztül képviselteti magát. Az ALDI DÉL vállalatcsoport jelenleg 4 kontinensen, 11 országban több mint 149.000 Munkatársat foglalkoztat. Magyarországon első üzleteinket 2008 tavaszán nyitottuk meg. Az azóta eltelt években üzleteink száma meghaladta a 160-at, dolgozóink létszáma pedig a 6000 főt. Az ALDI-nál a kedvező ár és magas minőség kéz a kézben jár. A diszkontfilozófia megalkotójaként több mint 6000 munkatársunkkal együtt dolgozunk nap mint nap az optimális vásárlói élmény megteremtésén. Csatlakozz hozzánk és kezdd meg ALDI-s karriered üzleteink egyikében, biatorbágyi logisztikai központunkban, budapesti vagy pécsi szolgáltatóközpontunkban! Tedd meg az első lépést, legyél Te is ALDI-s! ALDI Karrier weboldal: www.karrier.aldi.hu ALDI Magyarország weboldal: www.aldi.hu ALDI Hungary is a member of the ALDI SOUTH group, which is represented in many countries in the world with legally independent companies. The ALDI SOUTH group currently employs more than 149,000 people in 11 countries on 4 continents. Our first stores in Hungary opened in the spring of 2008. In the years since then, the number of stores has exceeded to 160 and the number of employees has reached 6,000. At ALDI, low price and high quality go hand in hand. As the creator of the discount philosophy, we work with more than 6,000 employees every day to create the optimal customer experience. Join us and start your ALDI career in one of our stores, in our logistics centre in Biatorbágy, in our service centre in Budapest or in Pécs! Take the first step and be an ALDI employee! ALDI Career website: www.karrier.aldi.hu ALDI Hungary website: www.aldi.hu
See more ALDI Magyarország offers

Job description

Logo Jobgether

Your missions

 
My responsibilities:
  • As a Support Engineer, operating as the 2nd point of contact in our support chain. specializing in one of three application focus areas: Frontend, Backend or System Monitoring 
  • Playing key role as the front-line interface between our customer and the Product & Engineering team  
  • Operating as a second level of support working closely with developers, cloud and DevOps engineers 
  • Responsible for triaging & responding to, investigating and resolution of customer support tickets within SLAs  
The knowledge I own:
  • Work experience in supporting eCommerce solutions (frontend, backend) public clouds (Microsoft Azure)  
  • Knowledge of cloud services  
  • Knowledge of application refactoring or development 
  • Knowledge in server-client communication, troubleshooting with browser related tools 
  • Experience with monitoring systems - preferably New Relic and Dynatrace 
  • Experience with ticketing systems ServiceNow or JIRA 
  • Expertise with technologies in the eCommerce area (e.g. Spryker, Hybris, Intershop) and various CMS systems (Bloomreach, First Spirit etc.) is a plus
The offer that would convince me:
  • In our international team you can work with our colleagues from all over the world 
  • Further carrier opportunities in the IT field, either in technical or project management direction 
  • Secure, long-term employment in a stable company 
  • Regular salary increase, we follow the inflation and reward loyalty 
  • Continuous learning opportunities though our own e-learning platform and internal teams
Location:

Remote (with 1-2 office days/month in Debrecen)

Start date:

Immediately​

Online application:

Please use our online application and attach your resume.

 

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Required profile

Experience

Industry :
Retail (Super / Hypermarket)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

DynacadNew RelicSAP Ecommerce SystemsCloud ComputingMonitoringTicketing ToolsCMSAzureServiceNowJira

Soft Skills

  • Client Communication
Are you interested?

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