Clinical Application Specialist-BC

The Clinical Application Specialist is responsible for providing supports and training on medical software and technology to healthcare professionals.  In addition, the CAS will be responsible for implementing, configuring, and troubleshooting connectivity solutions of all ZEISS devices at client sites, ensuring seamless integration and optimal performance.     

Primary Responsibilities and Duties:

• Manage on­site training within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
• Install equipment in medical offices, including removal from containers and performing full installation.
• Represent ZEISS in a professional and courteous manner. Initiate data transfer from old to new equipment.
• Communicate regularly with CAS in adjacent territories to coordinate on­site training of “border” customers.
• Serve as the customer’s liaison to Zeiss on administrative and technical/clinical issues. Request assistance as needed.
• Communicate in a timely fashion with fellow CAS team members, CAS managers, Sales Managers & Field Service Engineers and other in-house colleagues. Begin developing a working, strong team relationship that enhances customer care.
• Begin the process of learning to identify & communicate sales leads.
• Use the most efficient technology tools provided to perform necessary administrative tasks. Ensure timeliness and accurate completion of administrative requirements. This includes but is not limited to expense reports, CPOs, CRM & Product Training Checklists.
• Maintain & continually update knowledge on all appropriate Carl Zeiss products. Adhere to “CAS Responsibility” guidelines and procedures
• Demonstrate flexibility in adapting to territory realignment.
• Other duties may include but are not limited to setup and instruction on Zeiss equipment at conventions and/or seminars, and other management-assigned projects. Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law.
• Install, configure, and deploy digital products and connectivity solutions at client locations.
• Collaborate with clients to understand their specific requirements and recommend appropriate connectivity solutions.
• Conduct site surveys and assessments to identify network infrastructure needs and potential challenges.
• Troubleshoot connectivity issues and provide timely resolution to ensure minimal downtime.
• Provide training and support to clients on the use and maintenance of connectivity solutions.
• Collaborate with internal teams to ensure successful implementation and integration of connectivity solutions.

Experience and Education Requirements:

• Undergraduate degree, preferably in engineering, marketing, or life sciences. MBA or advanced degree is preferred.
• Industry standard credentialing preferred but not required. Possess knowledge of the diagnostic ophthalmic industry.
• At least three to five (3-­5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.
• Knowledge of visual fields, lensometry, refractometry, and biometry and/or fundus photography. Knowledge of laser scanning technology, fluorescein angiography, and/or or experience is helpful but not mandatory.
• Proven experience in implementing and configuring networking equipment, such as routers, switches and access points.
• Strong understanding of networking protocols, including TCP/IP, VLAN, and DNS.
• Excellent communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
• Apply knowledge of the diagnostic ophthalmic industry to conduct tailored training for doctors and staff in operation and clinical applications.
• Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
• Ability to travel overnight and work occasional weekends.
• Well organized and capable of working independently with minimal supervision
• . Requires valid driver’s license.

Your ZEISS Recruiting Team:

COVID-19 Considerations

At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.