Emergency Services Coordinator

We're excited to welcome a proactive and dependable After-Hours Support Coordinator to our growing HVAC services team in Dallas. Your role will be crucial in managing urgent client needs during evenings, weekends, and holidays, ensuring our customers receive top-notch service when they need it most.

The Role

Responsibilities

• Respond to emergency calls, accurately gather details, and create service tickets in our management system.
• Efficiently dispatch technicians and monitor the progress of each job, ensuring quick resolution.
• Maintain open, professional communication with clients and team members, keeping everyone informed throughout the process.
• During downtime, assist with lead generation and manage email outreach to potential customers.
• Cultivate strong relationships with new clients, effectively guiding them through our services and securing their business.
  
  

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Ideal Profile

Qualifications

• Strong organizational skills and a knack for taking the initiative.
• Proficient in English and Spanish to effectively liaise with stakeholders in the region.
• Excellent verbal and written communication skills, able to remain calm under pressure.
• Previous experience in the HVAC or similar field is a plus but not required.
• Competent with computer systems and familiar with using communication tools like WhatsApp.
• Ability to work independently and thrive in high-pressure situations.
  
  

This opportunity is perfect for someone with exceptional interpersonal skills and a steady, confident approach to managing emergencies. If you're eager to be a key part of our service team, we invite you to apply.

What's on Offer?

• A role that offers a breadth of learning opportunities
• Opportunities for career growth & development
• Role involving team management opportunities