Content Integration Consultant

Shift Time: 4:00 pm- 01:00 am Central Time (CT)

Days of Work: Monday-Friday

Summary
The Content Integration Consultant supports customers and actively manages Capital Markets and Investments/Mutual Funds document requests and product inquiries. Working with members across the team, they serve as a contact for Workiva products and services and are responsible for providing accurate and timely delivery of client requests. The Content Integration Consultant is counted on to deliver an exceptional customer service experience.

Responsibilities

• Provide timely service to our Capital Markets Working Groups (issuer and underwriter counsel, bankers, auditors, consultants, and customers) and Investment Working Groups (internal and external counsel, paralegals, fund administrators, EDGAR filers, and customers) throughout the completion of the transaction and/or regulatory reporting cycles

• Complete routine service requests such as document imports and document edits as well as routine customer support requests

• Import documents supplied from Working Groups by applying correct formulas, formatting, and style in Workiva Documents

• Create and link source financial data in Workiva Spreadsheets

• Ensure the accuracy of documents through a review of work completed

• Answer customer inquiries through the dedicated support line and email

• Escalate customer issues to appropriate team members while remaining accountable to customers

• Assist Content Integration Department on ancillary service projects

What You'll Need

Minimum Qualifications 

• Undergraduate Degree or equivalent combination of education and experience in a related field.

Preferred Qualifications 

• 1 year of related experience; Associate’s degree preferred

• Background in accounting/finance industry preferred

• Previous customer-facing role(s) preferred

• Proven professionalism in verbal and written communication via phone, email, and other channels

• Self-motivated with a strong propensity for action, results, and continuous improvement

• Ability to work successfully in a rapidly changing environment

• Strong organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines

• Technical aptitude with competency in G Suite and Microsoft Office applications

• Proficiency to communicate directly with customers on technical aspects of our application

• Demonstrated ability to lead, work independently, and take initiative to meet established timelines

• Flexibility to work varying hours to meet client deliverables and tight deadlines

• Commitment to a collaborative and engaging team setting

• Ability to deliver high-quality service and support under pressure with a keen attention to detail

Travel

• Less than 10%

Working Conditions & Physical Requirements

• Evening, weekend, and after-hours work may be required to meet client deliverables

• Reliable internet access for any period of time working remotely, not in a Workiva office

How You’ll Be Rewarded

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Workiva is an Equal Employment Opportunity and Affirmative Action Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
 

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.