UX Researcher

Job Summary: A UX Researcher II contributes significantly to teams' understanding of user behaviours, needs and motivations. She/he owns and executes part of the UX research strategy for a business or product line. She/ he uses observation techniques, interviews, task analysis and other feedback methodologies. She/he ensures our produts are regularly tested with users.



Responsibilities:

Customer (or User) Focus
• Leads research to explore and understand user needs.
• Is familiar with and can use customer frameworks (e.g. Jobs To Be Done, personas).
• Makes research driven recommendations to improve the overall user experience.
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
• Continuously aims to meet customer expectations.

Creative Problem Solving
• Asks the right questions to explore the problem.
• Works with designers to iterate and test solutions.
• Independently identifies different research solutions.
• Collaboratively analyses the results of research to recommend solutions.
• Builds a high level of empathy with the user.
• Considers the problem from a number of angles.

Product Design
• Follows a User-Centred research process.
• Applies a number of UX Research techniques.
• Creates research documentation and analysis outputs.
• Runs small-medium research projects.
• Works with UX Designer to define structure and layout of the product.
• Works with Visual Designer to define the visual identity of products.

Data Driven Analysis & Testing
• Regularly tests design work with users in partnership with UX Design team.
• Proactively uses data to establish key metrics for projects.
• Iterates research methods based on testing and data analysis.
• Explores data from analytics packages, customer insight or other sources to understand context of research work.
• Identifies gaps where data is needed.

Technical Skills
• Uses relevant tools for research analysis.
• Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Has a very good knowledge of the tech stack of the organisation.
• Uses research software (Qualtics, Lookback, Usertesting.com) to intermediate level.
• Builds good working relationships with tech teams.



Competencies:

Personal Capability
Practices Self-Development
• Continually develops depth and breadth in key competencies
• Takes concrete actions relating to feedback to improve performance
• Actively seeks feedback from others
• Understands own strengths and weaknesses and looks for opportunities to build on both

Solves Problems and Analyzes Issues
• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention

Innovates
• “Brainstorms“ with others to look for different approaches to current process and tasks
• Looks for opportunities to develop new ideas or thinking within own role
• Experiments with new ideas as part of role

Interpersonal Skills
Communicates Powerfully and Prolifically
• Demonstrates effective conversational skills, including active listening and questioning
• Shares information relevant to own role
• Participates in team presentations

Collaboration and Teamwork
• Encourages co-operation between all members of the team
• Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams

Builds Relationships
• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimising conflict



Experience (US Only) and Education

Suggested Minimum Years of Experience: 4-6 years

Critical Experiences (Required for entry into this role):N/A

Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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