Senior Manager - Discovery and Data Management Manager

Harbor Global is a leading provider of strategy, legal technology, operations, and intelligence services, with 800 experts operating in the US, Canada, UK, and Australia.  Our exclusive focus on the legal industry, working directly with law firms and corporate law departments, provides us with a deep understanding of the legal eco system, related technologies, best practices, and trends, positioning us to deliver value to our clients and play an important role in driving innovation in legal service delivery. 

The immediate focus of this role will be to support a strong pipeline of legal hold system implementation and eDiscovery program assessment projects. This role is open to remote work in any US location, with a preference for those in Chicago, our headquarters and where some of the DDM team resides. In this role, you will be responsible for the following:  

• Leading and supporting multiple engagements and client relationships 
• Managing all aspects of service delivery and project administration 
• Overseeing and mentoring team members, providing guidance, instruction, and oversight in driving the completion of deliverables and client commitments 
• Developing current and future client relationships through exceptional service delivery  
• Participating in business development and related marketing activities to support the continued growth of the team and Harbor, though a secondary focus to client execution 

Job Duties and Responsibilities: 

Client and Project Management 

• Facilitate workshops with senior legal and IT stakeholders to understand current state processes and gather future state goals and objectives 
• Benchmark eDiscovery processes, technologies, reporting and metrics, cost structures, spend, and team structures against industry best practices 
• Identify eDiscovery service providers and available technologies to satisfy client requirements 
• Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, lower costs, scale, and/or achieve operational efficiencies 
• Map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solution frameworks 
• Create eDiscovery process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables 
• Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes 
• Define change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience 
• Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers 
• Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget and scope, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors 
• Serve as the primary point of contact and/or escalation path for our key client contacts, which include eDiscovery managers or directors, senior litigation attorneys, legal technology managers, legal operations leads, and legal IT managers 

People and Team Development 

• Cultivate relationships at current clients and mentor junior team members to become trusted advisors and future lead client contacts 
• Support quarterly business reviews with key account clients 
• Enhance our methodologies, documentation, training, project delivery approaches, and tools 
• Actively manage, develop, coach and/or mentor junior team members across all facets of client execution and project management 
• Participate in company-wide strategic initiatives 
• Volunteer for company-sponsored community enrichment programs 

Business Development 

• Participate in business development activities, including qualifying opportunities, creating proposals, leading or supporting new business pitches, and drafting statements of work 
• Develop and grow existing relationships with vendors and other partners to expand or create new service offerings 
• Attend industry conferences and events to bring fresh ideas and learnings back to broader team and identify new client opportunities 
• Contribute to thought leadership pieces (e.g., participate in webinars, draft an article) 

Experience, Education and Other Qualifications: 

• 10+ years of relevant experience in legal consulting or eDiscovery services, specifically in a customer facing role advising clients 
• Significant experience performing eDiscovery process and/or technology assessments, selecting and implementing eDiscovery platforms, designing eDiscovery team structures and operating models, creating eDiscovery documentation (e.g., playbooks), or advising on best practices 
• Hands-on experience using and/or administering Exterro, Relativity, M365 Purview, Reveal, DISCO, Everlaw, Nuix, OpenText, or other similar systems 
• Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education 
• Demonstrated knowledge of the following areas: 
• Electronic Discovery Reference Model (EDRM) 
• Federal Rules of Civil Procedure (FRCP) 
• Industry leading eDiscovery technologies and service providers 
• eDiscovery stakeholders and their typical roles and responsibilities 
• Common legal operations and eDiscovery platform integrations 
• Information governance and good data hygiene practices 
• IT implementation methodologies and controls 
• Managing project budgets, resources, and timelines 
• Ability to independently managing multiple concurrent engagements and clients 
• Excellent communication and storytelling skills (written, via data and deliverables, and verbally) 
• Keen attention to detail and capability to prepare polished client deliverables 
• Willingness to self-study and learn new concepts or technologies to solve problems 
• Aptitude and desire to learn and develop generative or other AI-enabled solutions 
• Have permanent US work authorization