Senior Consultant – CCM Solutions

We are seeking an experienced and highly skilled 

Senior Consultant - CCM Solutions

to join our client’s team. 

This role is perfect for an individual with a deep understanding of Customer Communication Management (CCM) solutions, particularly with Quadient, and a proven track record in business analytics and solutions architecture.

Our client
is a pan-European team of professional services experts and solutions providers, with offices in Helsinki and London, as well as a core hub and Centre of Excellence in Warsaw. They deliver personalized, connected, and compliant omni-channel experiences for customers throughout Europe. This dynamic organization is dedicated to enhancing customer communications and driving innovative solutions.

Location: Sweden, preferably Stockholm area

Languages: English, Swedish

Position Type:Full-time

Key Responsibilities:

• Provide expert consultancy services, including analysis, design, and development, to meet daily staff augmentation tasks.
• Utilize strong analytical and architectural skills to deliver high-quality solutions.
• Engage in upselling and consultancy selling activities to drive business growth.
• Manage and implement CCM projects, ensuring successful integration with other systems.
• Design and architect enterprise-level CCM solutions, adhering to best practices and design principles.
• Build and maintain strong relationships with customers, enhancing client satisfaction and loyalty.

Technical Skills:

• Extensive hands-on experience with CCM solutions, with a strong preference for Quadient expertise.
• Proven experience in business analytics, solutions architecture, or a related role.
• Strong technical understanding of CCM tools and their integration with other systems.
• Proficiency in designing and architecting enterprise-level CCM solutions.
• Knowledge of cloud-based solutions and modern IT infrastructures.

Non-Technical Skills:

• High consultancy skill level, with a strong ability for upselling or consultancy selling.
• Excellent problem-solving skills and self-management capabilities.
• High level of communication, presentation, and interpersonal skills.

Soft Skills:

• Exceptional communication and presentation skills.
• Strong interpersonal skills and the ability to build and maintain relationships with customers.