Offer summary
Qualifications:
Bachelor's degree in Tourism, Administration or related fields, Previous experience in emergency assistance or similar roles, Familiarity with call management systems and CRM software, Knowledge of tourist products and fluent English or Spanish, Intermediate level in Microsoft Office and GDS.Key responsabilities:
- Attend emergency calls from clients prioritizing cases by severity
- Coordinate internally and externally to provide necessary assistance
- Maintain detailed records of all calls and actions taken
- Provide clear instructions to clients during emergencies
- Participate in training sessions for emergency procedures and give feedback
