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Clinical Support and Patient Experience Specialist

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

MD or equivalent qualification, Experience in related fields, Strong analytical & communication skills, Fluent English, licensed in Philippines.

Key responsabilities:

  • Provide exceptional patient support
  • Master tools for accurate responses
  • Collaborate to enhance patient processes
  • Contribute to improving support workflows
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MyCareer+ Human Resources, Staffing & Recruiting Small startup https://www.mycareerplus.net/
2 - 10 Employees
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Job description

About the Hiring Company:

A pioneering company specializing in cutting-edge neurotech designed to enhance and elevate quality of life. A category leader, featured in mainstream press like the BBC and Scientific American and comprised of an all-star team. Do you want to be part of a fast-growing company helping improve the quality of life of millions of people and developing treatments for the world's most debilitating conditions.

We are seeking a Clinical Support and Patient Experience Specialist trained as a doctor. The perfect candidate will have experience in customer/support facing roles, particularly in mental health, immunology, or cardiovascular disease. This remote position is based in the Philippines and offers potential growth into advanced roles.

Key Responsibilities:

  • Patient Support: Provide outstanding patient support via Zendesk, chat or phone consults.
  • Technical Mastery: Learn and master tools such as Zendesk and internal CRMs to deliver accurate and timely responses to patient inquiries.
  • Collaboration: Work closely with senior team members to learn and implement technical solutions that enhance patient support processes.
  • Process Improvement: Contribute to ongoing projects aimed at improving support workflows and overall patient satisfaction.

Requirements:

  • Must hold an MD or equivalent medical qualification.
  • Experience in functional medicine, nervous system, or neurotechnology.
  • Strong analytical skills and ability to interpret medical research.
  • Excellent communication skills, both verbal and written.
  • Fluent English, written and spoken
  • Flexibility in work schedule to accommodate patient needs.
  • Registered and licensed to practice in the Philippines.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Collaboration
  • Analytical Skills

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