Cloud Managed Services Engineer

Description

About Us

Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies and secures the WAN/branch office network.

The goal of Versa Networks is to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including:

• Full software-defined branch for enterprise customers.
• Secure SD-WAN for enterprises with layered security.
• Next-generation managed services for service providers.

We are looking for Cloud Managed Services Engineer to join our Cloud Services Team. You will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.

Job Responsibilities

• Help customers to solve reported product and network problems of varied complexity
• Replicate customer issues in a lab environment
• Work with engineering team to replicate customer issues and test possible fixes
• Work on problems of diverse scope across all solutions from Versa Networks
• Incident/ticket lifecycle management
• Setting up infrastructure
• Create knowledge articles
• Write bash/python scripts(optional)
• * Note: Position may involve 24x7 shift operations. 

Essential Skills

• ROUTING, OSPF & BGP, MPLS, L3 VPN – expert level
• TCP/IP protocol suite, SFW, NGFW
• Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.
• Hands-on experience in anti-virus software, intrusion detection, firewalls and content
• filtering
• Understanding of security logs , vulnerabilities , CVEs, threat map
• Experience in handling perimeter security , endpoint security , web and email security
• Working knowledge of Linux/Unix environment.
• Good understanding of virtualization, SaaS, IaaS and related technologies.
• Experience in managing, supporting, and deploying network infrastructures.
• Strong ability to diagnose server or network issues which will be complex in nature.
• Understanding of common information architecture frameworks.
• Excellent time management and organizational skills, and ability to handle multiple
• concurrent tasks and projects with minimal supervision.
• Good verbal and written communication skills, and ability to address conflict with others
• constructively.
• Ability to work in 24x7 rotational shifts.
• Commitment to customer delight is a must.
• Quality focussed, result and goal-orientated person.
• Debugging hardware & software system-level problems in a multi-vendor multi-protocol
• network environment. 

Competencies

• Team player, can-do attitude and takes initiative.
• Ability to work independently as well as in a team (in a start-up environment).
• Good communication skills to work with cross-functional groups.
• Strong skills in large-scale software design and development.
• Excellent verbal and written communication skills.
• Excellent troubleshooting and problem-solving skills.

Desired Skills

• Experience in configuration and troubleshooting networks and security appliances.
• Experience in Threat Analysis and Security Incident handling
• Certifications like CEH , GIAC (Global Information Assurance Certification) ,CCSP will be added
• advantage
• SIEM (ArcSight , QRadar or any industry leading tools) administration for standard and Custom
• Log Source Onboarding of On-prem/Cloud
• The Ideal candidate will be an individual contributor, who is a self-starter, with excellent
• interpersonal, communication, problem solving and troubleshooting skills.
• Prior experience working in a TAC environment will be a plus.
• Demonstrate an aptitude and appetite for learning new technologies, evidenced by the
• ability to expand upon core knowledge.

Qualifications

• BS (MS Preferred) – IT/Computer Science or equivalent
• Advanced Routing/switching skills /CCNP/CCIE skills or equivalent level of experience
• Versa certification will be highly preferred (SD-WAN Associate / SD-WAN Specialist)

Our Benefits

Versa Networks is a small but rapidly growing organization. It is built by people with vast experience in the networking industry. We are a pragmatic team with a healthy work-life balance. We offer competitive compensation packages with pre-IPO equity. Additionally, we offer a quality of life benefit to everyone in an inspiring environment with skilled and passionate co-workers. Our exciting company culture offers a great place to work and most important, to have fun.