Customer Experience and Support Specialist

About the Hiring Company:

A pioneering company specializing in cutting-edge neurotech designed to enhance and elevate quality of life. A category leader, featured in mainstream press like the BBC and Scientific American and comprised of an all-star team.

Do you want to be part of a fast-growing company helping improve the quality of life of millions of people and developing treatments for the world's most debilitating conditions. 

We are looking for a Customer Experience and Customer Support Specialist to join our team, with potential for growth into advanced roles. This position will focus on delivering exceptional customer support experiences using Zendesk and other tools. You will play a vital role in ensuring our customers receive prompt and effective assistance, with exceptional customer experience and positive brand perception, while gaining valuable experience in customer support operations.

Key Responsibilities:

• Provide outstanding customer support via Zendesk, managing and resolving support tickets efficiently and courteously.
• Learn and master technical tools such as Zendesk and Airtable to provide accurate and timely responses to customer inquiries.
• Collaborate closely with senior team members to learn and implement technical solutions that enhance customer support processes.
• Contribute to ongoing projects aimed at improving support workflows and overall customer satisfaction.
• Utilize CRM platforms like Airtable to organize and manage customer interactions and data effectively.

Skills and Qualifications:

• Basic understanding of customer support principles and practices, with a strong desire to excel in customer experience roles.
• Familiarity with Zendesk or similar ticketing systems is advantageous; eagerness to become proficient in these tools.
• Excellent problem-solving skills and a passion for delivering exceptional customer experiences.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and concisely.
• Ability to work effectively both independently and as part of a team, demonstrating a positive attitude and eagerness to contribute.