Technical Advisor: Guinea

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Role Summary/Purpose  

The Technical Advisor will provide Wabtec Locomotive technical advice to customer maintenance staff for all owned locomotives on the customer rail network. This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Ensures locomotive servicing and overhauls are completed in a timely manner and to the agreed Maintenance Instructions (MI’s). Ensures remanufacturing is completed in accordance with Wabtec requirements and to the latest revisions of Wabtec MI’s. Provide trouble shooting advice to customer technicians. Work closely with Reliability Engineers to improve key locomotive performance KPI’s. Ensures material is provided by the Wabtec Stores team ‘Just in Time’ (JIT) for all maintenance opportunities. Works closely with the other TA’s, material team and Service Leader to ensure all locomotives that depart customer maintenance shops are best prepared to complete 100% successful journeys. Engage and discuss Wabtec technical products with customer Team to improve reliability / productivity. Work with integrity and uphold Wabtec Beliefs

Main Duties:

Reporting directly to the Lead Technical Advisor this role will;

• Responding to customer requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support;
• Providing training and assistance to customer on product maintenance, troubleshooting and repair; 
• Track product performance metrics and issue recommendations for continuous improvement;
• Coordinating implementation of field modifications and monitor effectiveness; 
• Performing joint investigation of failed components with the customer for warranty administration;
• Interaction with Wabtec teams worldwide on issues, product development and training
• Wabtec Internal reporting and team duties
• Ensure timely resolution of customer issues and customer satisfaction
• Report and communicate project updates
• Reporting on performance criteria and customer monthly meeting
• Develop a deep understanding of the customer’s business to identify opportunities for account growth
• Day-to-Day ERP Transactions to ensure timely material transactions
• Monitor Fleet performance and communicate trends to parts ordering and lead min max levels
• Achieve internal level 1 certification training within 18 months
• Operate safely and under site isolation processes

Qualifications and Experience:

• Minimum of 5 years’ experience working within the Rail Industry preferably on Wabtec/GE locomotives
• Recent experience maintaining and troubleshooting diesel locomotives
• Ability to manage effectively several projects simultaneously in a dynamic and face paced environment
• Demonstrated ability to analyze and resolve problems with customer focus
• Strong customer service mindset
• Strong oral and written communication skills in French and English
• Strong interpersonal and leadership skills
• Own technical decisions on site in regarding to product performance

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.