Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
HiredScore provides deeply integrated AI solutions to F500 recruiting, sourcing, DE&I, and talent management teams. We focus on supercharging our clients' existing tech stack rather than adding and/or replacing. Core AI products include compliant and bias-free candidate scoring for active applicants and automated sourcing of passive candidates from existing ATS, CRM, HCM, VMS and other internal systems.
HiredScore also offers a first-of-its-kind Diversity AI Module that is on the forefront of innovation in the DE&I technology category. A fully customised offering that provides numerous products as part of the solution suite enabling enterprise organizations to truly move the needle on their organizational diversity goals.
HiredScore drives measurable return on investment and business impact to core TA metrics specifically in the areas of Recruiter/Sourcer productivity, Candidate Experience, Hiring Manager Experience, Diversity & Inclusion, Total Talent Management, and Internal Mobility & Retention.
About the Role
Our team promotes Workday’s core values with ‘Employees’ being the first of them! This is why we:
offer remote working schedules aligned to our 'Flex' model
empower you to follow your desired career path & achieve professional and personal goals
encourage work-life balance and wellbeing;
are proud to champion equal opportunities for everyone
Are you willing to drive our customers to success in a fast-paced environment, achieving the transformation they are looking for?
We’re looking for a Program Implementation Manager to join our growing Professional Services Team with motivation and a desire to learn and to play a key role in helping onboard new clients. The Program Implementation Manager is the primary contact point for the client in the pre-launch period and will lead the overall project implementation while ensuring scope, quality, timeline, and project KPIs are met. The Program Implementation Manager serves as HiredScore's solution consultant, also bridging between the development team, product team, and client during the project implementation period, all to ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.
You will gain experience working with diverse stakeholders such as HiredScore’s executive team, development, product, and professional services teams, client success teams, and our client’s senior leadership.
- Partner and collaborate with cross-company stakeholders and teams such as Product, R&D, Data Science, and Customer Success to develop delivery plans that balance scope, time, and quality as well as validate, launch, support, and monitor new features
- Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; Identify, track, and resolve issues to ensure meeting commitments and project success
- Track and communicate project status, risks, issues, decisions, and actions to internal and external stakeholders
- Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success
- Understand client needs and challenges, offering valuable and viable solutions to meet their requirements
- Configure Hiredscore product in client environment as per Statement of Work and project implementation plan
- Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the project's delivery
- Communicate to the client any maintenance needs of the new implementation for a defined period post-launch.
- Maintain detailed documentation of key tasks, milestones, and client interactions for comprehensive project monitoring and review
- Work with client Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover
- Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed
About You
Motivation, Innovation, Passion, Integrity, Independent, Self-starter, Teamwork, Customer-Focus.
- 4+ years of experience in technical or Project Implementation Management
- Experience with external client-facing global enterprise
- Must have experience implementing SaaS / have worked in a Software Delivery environment of large-scale projects
- Demonstrated ability to handle day-to-day work challenges confidently; adjust to shifting priorities, Identify and solve technical and operational issues during implementation
- Experience with configuration tools and ability to fulfill technical tasks
- Strong analytical skills, Thorough understanding, and capability to interpret client business needs and translate them into application and operational requirements
- Ability to professionally engage with diverse stakeholders - executives, managers, users, and subject matter experts
- Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure
- Fluency in spoken and written English - Verbal, presentation, and written communication skills
- Team player with self-management skills, adept at executing projects from scratch, and collaborating with cross-company stakeholders
- Availability and flexibility to work during US hours
Other Qualifications:
- Familiarity with SQL/NoSQL databases
- Familiarity with Agile methodologies and the software delivery lifecycle
- Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository
- Industry Knowledge of HR Tech Industry
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
