Networking Support Specialist II

Networking Support Specialist II

North American Bancard- Remote

You must be open to variable shifts

What you'll be doing:

• Provide phone, remote and on-site support to merchants, Working cases from creation to completion. 

• Monitor case queue, triage issues, work on cases escalating on a limited basis as needed.

• Monitor and Resolve daily alerts for customer Computer and or POS related issues.   

• Diagnose merchant software, hardware and networking issues, and provide a resolution timetable expectations.

• Administer advanced programming changes on merchant point-of-sale (POS) systems

• Stage merchant equipment as assigned for pre-installation testing, validation and troubleshooting.

• Local on-site service both hardware and software

• Track all support issues and resolution times in Salesforce CRM.

• Properly escalate merchant issues to a member of the management team when you are unable to resolve the issue. Understanding urgency related to a merchants ability to process payments or degraded ability to run their operations

• Continually seek to improve technical knowledge of products through additional training and certifications.

What we need from you:

• High school diploma or equivalent.

• Minimum three (3) years’ experience in POS support and problem resolution for software, hardware and networking.

• Strong understanding of WAN/LAN, router configuration, switching, wireless AP and firewalls

• A+ Certification- preferred

• Net+ Certification- preferred

• Knowledge of Micros, Tabbit, HRPos, Brink, Salido or SpotOn- preferred

• Ability to understand merchant support issues and provide resolution or escalation, in a fast-paced environment.

• Ability to provide world-class customer service and communicate well, as well as having excellent troubleshooting skills

Pay Range: $18.30/hr.- $30.00/hr.

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North American Bancard is a US based company and no sponsorship is available for this position at this time.

Who we are:

North American Bancard (NAB), and our family of companies, help businesses prosper through smarter commerce for all. Propelled by our core values of simplicity, experience focus, and partnership, we continue to innovate the next generation of payment technologies and experiences for our clients and their customers. Our team is trusted by hundreds of thousands of business owners to process more than $100 billion worth of transactions every single year. 

Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North American Bancard and our family of companies, visit our website: https://www.northamericanbancard.com/company/our-companies

#LI

#Dice