WEKA is leading a paradigm shift in how data is stored, managed, and processed in the cloud and AI era. We are a pre-IPO, growth-stage company on a hyper-growth trajectory that has raised over $275M in capital and is backed by dozens of world-class venture capital and strategic investors.
Our flagship product, the WEKA® Data Platform, is a software-based, hybrid cloud solution transforming stagnant legacy data siloes into dynamic data pipelines that power GPUs efficiently and fuel performance-intensive workloads like generative AI and machine learning seamlessly and sustainably.
We’re passionate about helping our customers overcome complex data management challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey.
What's cool about this job:
The Professional Services Cloud Subject Matter Expert (SME) at WEKA will be instrumental in leveraging their extensive cloud services and infrastructure expertise to guide customers through their journey with WEKA solutions. This role involves working closely with prospective and existing customers to optimize their data infrastructure, ensuring successful design and deployment of WEKA solutions in the cloud, and promoting cloud best practices throughout the organization.
Bring Your Expertise – and Your Passion:
- Cloud Subject Matter Expertise: Serve as an Cloud SME for the WEKA Customer Success and Professional Services organizations.
- Consultation and Optimization: Collaborate with customers to provide consulting services aimed at optimizing their data infrastructure.
- Cloud Deployment: Design and deploy WEKA solutions for cloud customers, ensuring best practices are followed.
- Customer Success Promotion: Advocate for and implement cloud best practices to drive successful customer outcomes.
- Relationship Building: Develop and maintain relationships with customers and partners to better understand their needs and extend the reach of WEKA’s cloud solutions.
- Customer Advocacy: Represent customer interests by providing prioritized feedback to the R&D and Product Management teams to shape WEKA's future cloud success.
- Issue Troubleshooting: Actively participate in resolving field issues to ensure customer satisfaction.
- WEKA Ecosystem Expertise: Become an expert in WEKA’s solutions and its broader ecosystem.
Desired Qualifications:
- Cloud Expertise: Deep expertise in cloud services, ecosystems, and operations, with a strong understanding of cloud operating models.
- Professional Services Experience: Experience working in customer facing roles delivering services, defining scope of works, validation tests, in complex multi-vendor projects.
- Infrastructure experience: Proven experience with Linux, networking, and Devops Tools.
- Migration Experience: Proven experience in migrating workflows from on-premises to cloud.
- Storage Knowledge: Background in cloud storage workflows and challenges associated with large-scale data migration to public clouds.
- Hybrid Models: Experience with hybrid operating models that integrate public cloud into overall workflows.
- Business Acumen: Ability to translate business requirements into technical solutions with outstanding business acumen.
- Consultative Team Value: Demonstrated ability to contribute positively to consultative multi-skilled teams of customers and partners.
- Customer Orientation: Strong customer service orientation with a sense of initiative, positive attitude, and collaborative working style.
- Adaptability: Ability to manage a fast-paced environment and reprioritize tasks while maintaining focus on successful outcomes.
- Communication Skills: Excellent verbal and written interpersonal skills.
- Technical Advantage: Experience with HPC storage and/or software-defined enterprise NAS platforms is advantageous.
- Start-Up Experience: Prior experience working in a start-up environment is a plus.
- Travel: Availability to travel internationally at least 50% of the time
Concerned you don’t meet every qualification? Don’t let it stop you from applying!
WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at WEKA.
WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
