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Senior Agent, Customer Service (Dutch Speaker)

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Europe

Offer summary

Qualifications:

Diploma or higher education, Fluency in English and Dutch, Experience in customer service and trading.

Key responsabilities:

  • Handle global customer inquiries and complaints
  • Suggest improvements to management
  • Participate actively in team meetings
OKX logo
OKX Large https://www.okx.com/
1001 - 5000 Employees
About OKX
At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected. To learn more about OKX, download our app or visit: www.okx.com UK users follow: https://www.linkedin.com/company/okxuk/ Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG
See more OKX offers

Job description

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

Key responsibilities

  • To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.
  • To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.
  • To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.
  • To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
  • To handle all inquiries/issues from global customers.
  • To handle complaints and feedback related to websites, products, platforms, and services, etc.
  • Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
  • Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
  • Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

Who you are

  • Diploma from college or above, related to any major.
  • Excellent command of spoken and written English AND Dutch
  • Strong customer service skills, highly motivated team-player.
  • Knowledge of digital asset exchange/trading.
  • Demonstrated ability to motivate others and achieve results.
  • Fast typing skills (at least 40 words per minute).
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
  • Call center customer service-related work experience is preferred.
  • Willing to work on shift rotation

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Financial Services
Spoken language(s):
EnglishDutch
Check out the description to know which languages are mandatory.

Hard Skills

Electronic TradingInternetworking

Other Skills

  • Time Management
  • Problem Solving
  • Microsoft Office
  • Microsoft Outlook
  • Social Skills
  • Typing
Are you interested?

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