M365 Senior Engineer(m/w/d)

Job Title:

M365 Senior Engineer(m/w/d)

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote

This position is for a regular contract on a fix term period of 2 years with possibility of extension.

Responsibilities:

Customer Engineers provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services. What we do best Customer Engineers provide multiple services to our Enterprise customers to increase systems availability, resolve important issues, and improve the health of our customers’ environments.

We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve important situations. Customer Engineers deliver onsite and dedicated services for Microsoft’s Premier customers Expertise

Requirements

• · Must have german language B2+
• · Experience with ITIL/Service Management
• Handle customer important issues and work in difficult situations Technical Expertise Required 5+ years of Office 2016/M365 Apps related experience covering the following:· Understanding in on-premises Office LTSC Versions/M365 Apps and Architecture for Windows Basic understanding in on-premises LTSC Versions/M365 Apps for Mac · Deep in environment specific scenarios with third party and Add-Ins
• · Experience managing, maintaining, and migrating Office/M365 Apps 
• · Experience configuring Enterprise scale deployments and configurations.  o Basic understanding in Office deployments based on MSI technology o understanding in Office deployments based on C2R technology
• · Understanding how Microsoft 365 platform components work with different Apps.
• · At least 3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solution development, account management; technical requirements gathering; broad evangelism through events or related.
• · Experience with upgrades between different Office versions and M365 Apps channels. · Experience with Disaster Recovery scenario

Location:

DEU Work-at-Home Dusseldorf

Language Requirements:

Time Type:

Full time

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