Offer summary
Qualifications:
Bachelor’s or graduate degree in IT or related field, 1 year of ServiceNow application experience, 3-4 years of on-site desktop support, Strong interpersonal skills, problem-solving abilities, US citizenship for USPS background check.
Key responsabilities:
- Support Service Desk incidents via phone, email, and ServiceNow
- Utilize ServiceNow to establish a Support Desk system
- Provide technical support and manage issue resolution
- Mentor staff, develop support metrics for improvement