IT Support Tier 1 and 2

IT Support Tier 1 and 2

Cape Town, Remote

R17 000 -19 000 pm + medical

UK ICT Company seeks a Support Technician to be primarily focussed on 1st line support but will be required to help with 2nd line workloads.

The following experience is essential to fulfil this role

· 1+ Years work experience in a 1st line support role

· Good knowledge of Windows client OSs

· Good knowledge of Microsoft Office most versions.

· Demonstrable experience in Active directory including Azure AD, DNS, DHCP, Group policy

· Knowledge of Microsoft Exchange\Office 365 user creation, support, and troubleshooting

· Knowledge of networking technologies including VPN, SSH, SFTP and Routing

· Understanding of Virtualisation technologies VMware and Hyper-V

· Understanding of server architecture

In the role you will be expected to

· maintain a high degree of customer service for all support queries

· accurately update/maintain our ticketing system and SLAs

· respond to enquiries from clients and help them resolve any hardware or software problems

· liaise with third party software\hardware providers to expedite prompt resolutions for clients

· effectively manage all tickets assigned to you

· escalate more complex calls to the 2nd/3rd line engineers

Required attributes

· Professional customer facing personality

· Self-motivation

· Flexible approach to work

· Ability to think outside the box

· Willingness to work with new technologies

· A can-do attitude

· Open to learning and self-improvement

Mail recruitment@employerofrecordsa.co.za