Account Support Manager

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

About the team:

Sabre Hospitality combines unrivaled experience and innovative technology to help hoteliers around the world Go Beyond. Powered by SynXis®, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition. Our team is rooted in hospitality and technology fuels everything we do.

What you’ll be doing?

Our team is looking for a customer obsessed individual to join our Account Management Operations (AMO), which will be supporting our team of Account Managers in the Asia Pacific region, you will also be managing an assigned portfolio of hotel customers.

What a typical day looks like?

• Interfacing with customers and account managers
  • Manage Salesforce related processes and assist with reporting.
  • Support customer meeting preparations such as business review presentation, audits and report/data extraction. 

• Develop and maintain positive customer relations and coordinates various functions within the organization to ensure customer requests are handled appropriately and in a timely manner.
• Act as point of case escalations for Account Managers/Directors for critical cases – assist with coordination and follow ups with internal support and billing functions.
• Handle a portfolio of low touch accounts in the region:
  • Handle requests and issues escalated by first level support teams.
  • Offers as a conduit to SHS and extension to assist with more complex issues if the need arises.
  • Qualify leads from low touch accounts and will escalate and/or assist with further cultivating the opportunities with Account Managers.
• Transitional resource for turnover and Account Manager/Directors on extended leave – as required by business needs.

Qualifications and Education Requirements:

• Minimum 2 years of relevant experience in the hospitality industry; ideally with background in rooms distribution or revenue management as well as exposure to Central Reservation Systems (CRS).
• Advanced Microsoft Office skills, especially with Excel and PowerPoint.
• Experience working with Salesforce CRM.
• Ability to handle multiple projects with good time prioritization skills.
• Experience/Success working in a highly matrixed and global organization.
• Self-starter with the strong curiosity to learn.
• Excellent verbal and written communication skills in English and Chinese.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.