Account Specialist - Mobile App

Job Description:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.

We are seeking a  White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients

Responsibilities:

• Own the whitelabel customer relationship for the lifetime of the customer
• Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
• Proceed to initial deployment which includes
  • Setting up access on apple / google accounts
  • Setting up listing specifics
  • Creating multiple security keys and putting them in the right systems in a secure and professional manner
• Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
• Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
• Get  user feedback, and take appropriate actions to ensure user satisfaction
• Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
• Provide regular reports on version updates and user feedback to the management team

Requirements:

• Bachelor's degree in computer science or a related field
• Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
• Strong proficiency with using MacOS and good task management and multitasking skills
• Strong ability to troubleshoot and resolve technical issues related to mobile app  on the basis of support documentation
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and problem-solving skills
• Proficient in data entry and coordination of data across multiple data management systems.
• Proficient in managing Google Sheets
• Proven ability to work independently as well as in a team

If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.