Offer summary
Key responsabilities:
- Provide Tier 1 & 2 support to HotDocs Customers.
- Support and resolve issues promptly.
- Collaborate with teams for customer satisfaction.
- Assist in HotDocs deployments.
Match score not available
Priority access
Match score not available
Client Services Tier 2
72% Flex
Job description
Your missions
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!
About the Team
Our Technical Support team is passionate about enabling the success of our customers, solving problems, and having fun while we work hard. We receive and make calls, receive, and respond to e-mail and Self-Service requests every day. We are never bored or without opportunity to make a difference in the professional lives of our customers. We treat our customers and each other with respect. Our success is measured by customer satisfaction: Courtesy, Knowledge, Timeliness, Quality and Overall Satisfaction.
Your role
HotDocs is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.
As a Client Services Tier 2 you will join a team that offers 24/7 support, you will be engaged in challenging Tier 2 support issues as well as supporting our clients with deployments of new software fixes and updates. You will work with both our in-house teams and be the face of Caret to our customers when they have issues or challenges.
Responsibilities
- Deliver Tier 1 & 2 Level Support to our HotDocs Customers internally & externally.
- Support of all the HotDocs Product Portfolio in a timely and customer-centric manner.
- Maintain and resolve support tickets ensuring our Customer SLAs are achieved.
- Work with internal departments to provide support and share technical Information regarding the HotDocs Product Portfolio in a proactive manner, sharing challenges and best practice to continuously improve our Service Levels to our Customers & overall experience.
- HotDocs on Premise deployments
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory. Hard Skills
Soft Skills
- Excellent Communication
- Customer-Centric Design
- Problem Solving
- Positive Attitude
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