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SMS Routing Specialist

75% Flex
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Greece, Hungary, Bulgaria, Poland, Spain, Croatia, Serbia

Offer summary

Qualifications:

Experience in A2P messaging ecosystem, Technical degree and hands-on experience, Strong communication and problem-solving skills.

Key responsabilities:

  • Set up, test routing plans for customers
  • Monitor, maintain routes for reliable delivery
  • Analyze performance indicators, adjust routing as needed
  • Understand and advise on local/international routing rules
  • Collaborate with global teams for smooth operations
IDT Corporation logo
IDT Corporation Telecommunication Services Large https://www.idt.net/
1001 - 5000 Employees
About IDT Corporation
We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us. Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile. If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.
See more IDT Corporation offers

Job description

Logo Jobgether

Your missions

IDT currently has an opening for an SMS Routing Specialist for our wholesale and Enterprise A2P SMS Business. The Routing Specialist is mainly responsible for the curation, maintenance, analysis, and adjustment of A2P SMS routes and routing plans/products to achieve optimal quality and costs to meet the needs of our customers. The specialist will work closely with the Carrier Relations team, Sales and Operations teams internally, as well as the counterparts across partner organizations globally. Direct and relevant experience will be preferred. However, on-the-job training will be provided for those with related but not direct backgrounds.
Great opportunity for someone looking to take their career path to the next level.
The ideal candidate will be located somewhere in Spain, the Balkans, or Eastern Europe but we are open to other locations as well for the right person.

Key Responsibilities:
  • Setting up and testing routing plans to support different business use cases for customers.
  • Monitoring and maintenance of the routes to ensure consistent and reliable delivery. 
  • Analysis of relevant performance indicators and costs to ensure optimal performance. 
  • Understanding the local and international rules and nuances of routing and delivery in assigned countries and regions to advise customers and operations when needed. 
  • Making timely adjustments to the routing to maintain the desired level of performance and profitability and to meet business goals. 
  • Assisting in escalation, investigation and troubleshooting of technical issues with partners as needed. 
  • Reporting or recommending changes and modifications to improve business and operations processes as needed.
  • Working with Carrier Relations team to respond to Request for Proposals as needed

    • Qualifications:
  • Experience working in semi-technical routing and technical customer service.
  • Knowledge of the global A2P messaging ecosystem.
  • A pro-active team player, with excellent analytical and problem-solving skills, and an ability to work with cross-functional global teams.
  • A hands-on doer; able to appreciate and balance the business and technical needs. 
  • Demonstrated ability to forecast, analyze, and execute strategies to achieve goals. 
  • Possess good communication & interpersonal skills. 
  • A strong sense of responsibility, initiative, and commitment.
  • Degree/Diploma in a technical, engineering, or IT field.
  • Written and verbal fluency in English; fluency in additional regional languages is advantageous.
  • What you’ll get (varies based on country)

    • What you will receive:
  • Strong base salary
  • Commission % on Gross Profit 
  • Paid Vacation and Sick Leave
  • Experience in a top publicly traded Telecom/FinTech company
  • Mentorship opportunities
  • Tuition reimbursement plans

    •

    Required profile

    Experience

    Industry :
    Telecommunication Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Direct RoutingForecasting

    Soft Skills

    • Strategy
    • Customer Service
    • Analytical Thinking
    • Problem Solving
    • Responsibility
    • Commitment
    • Interpersonal Skills
    Are you interested?

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