ServiceNow Architect

Computer Design & Integration (CDI LLC), an AHEAD Company is an award-winning, nationally recognized organization that architects, deploys, and manages multiplatform hybrid IT solutions, including traditional IT, public, private and hybrid clouds. Recognized since 2000 as one of the top 500 IT solution providers in the United States, CDI LLC’s strategic differentiation is its commitment to understanding its clients’ business processes while continuously ensuring the advancement of their corporate strategies with the integration of best-of-breed technology solutions. CDI LLC continues to evolve and grow in a time of transformation within the IT industry, the rate of change is exponential, and the complexity of customer's requirements is growing at a similar rate. There are few companies that can compete in this environment and CDI LLC's goal is to be the best of the best.

CDI, an AHEAD company, is hiring a highly technical ServiceNow Architect to help our customers implement or enhance existing ServiceNow environments.

Primary Responsibilities:

• Lead ServiceNow roadmap, requirements gathering and design sessions in order to provide ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations and process automation.
• Mentor and assist hands-on with development activities include creation, configuration and customizations of application fields, form design, business rules, workflows, client scripts, user roles and groups, access controls, and more on the various system applications such as ITSM, ITOM, ITBM, and CSM.
• Architect integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
• Play a lead role in workshops to gather business and technical requirements.
• Conduct design and/or technical session for active solutioning internally and/or with customers as needed
• Utilize expert industry experience and ServiceNow best practices.
• Participate in release planning and implementations.
• Perform code reviews and review all prepared all technology related client facing and internal deliverables.
• Contribute to the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Oversee in the design, implementation, and ongoing maintenance and support of the CDI MSP ServiceNow platform and solution offerings.

Work Experience, Skills and Certifications:

• 6+ years of ServiceNow experience in development, configuration or maintenance.
• 6+ years of scripting experience with JavaScript
• 4+ years’ experience serving as an Architect role for ServiceNow implementations of ITSM, ITOM or ITBM
• Strong technical understanding of the ServiceNow platform in general and Integration tools
• Experience with Agile delivery methodology.
• Highly organized, first-class communication and presentation skills
• Ability to work in high-profile, deadline-driven customer environment.
• Ability to travel - up to 15%.
• Domain separation experience a plus. 
• Experience facilitating ServiceNow upgrade cycle(s).

COMPENSATION:

$160,000 - 180,000 USD Annual

#LI-Remote