Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive expert guidance on applications and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Manager, Payment Operations

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

8+ years of relevant experience in payment operations, fraud, etc., 3+ years of experience in managing teams, Understanding of payment processing platforms and regulations.

Key responsabilities:

  • Build vision and roadmap for Payment Operations
  • Own processes for fraud-prevention and payment ops
  • Manage current team and determine next-level capabilities needed
  • Constantly improve user experience with Product and Engineering
  • Handle complex payment ops, security and tax inquiries
brightwheel logo
brightwheel Education SME https://www.mybrightwheel.com/
201 - 500 Employees
About brightwheel
Brightwheel is the leading platform for early education that combines SaaS, Payments, and a consumer-like daily experience. With brightwheel, teachers save valuable time through easy tools for assessment, communication, and photo sharing; administrators can manage their business with enrollment, reporting, and online bill pay; parents get a beautiful, real-time view of their child’s day that helps them participate in the learning + continue it at home. Brightwheel is the fastest growing and top reviewed product in early education - a $100B US market. Investors include Addition, Bessemer, Emerson Collective, GGV Capital, Lowercase Capital, and Mark Cuban. We're hiring! Open Positions: https://jobs.lever.co/brightwheel Shark Tank Pitch: https://www.youtube.com/watch?v=5iKitGJeAZ4
See more brightwheel offers

Job description

Logo Jobgether

Your missions

Who You Are

brightwheel is seeking an experienced fraud, risk and compliance expert to lead our Payment Operations Team. This is an incredible ownership opportunity! Come build and lead your own team that is responsible for protecting brightwheel and brightwheel customers from fraud and for supporting customers with complex issues related to payment processing. You will be the go-to expert for the entire company on all things Payment Operations. The ideal candidate has built and led teams in this functional area before. You have experience at a fintech startup. You are comfortable with autonomy, ambiguity and high levels of responsibility in an area with no room for mistakes. You are excited to create the long-term vision and roadmap and even more excited to execute on every part of that vision from bringing in and setting up new tools to hiring new team members to working cross-functionally with Product, Support and other teams to ensure a phenomenal user experience.

What You’ll Do
  • Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity
  • Uplevel our risk management framework, enabling line of sight, controls and governance to both processes and platforms
  • Own processes for fraud-prevention and payment operations such as KYC checks, disputes, suspicious payments, collecting/updating required info for customer tax filings, etc. 
  • Build and manage the current PayOps team of 5- while also  determining what other next-level capabilities and capacity are needed as brightwheel continues to add new business lines and products  
  • Partner with Product and Engineering to constantly improve the user experience
  • Partner with Finance to provide expertise and guidance on complex payment ops, security and tax inquiries from customers, law enforcement, external legal parties (e.g., liens, subpoenas, customer tax filings, etc)
  • Own key partnerships (e.g., Stripe, other vendors you will bring in to automate/improve our capabilities)

    • Qualifications, Skills, & Abilities
  • 8+ years relevant experience - payment operations, fraud, etc.
  • 3+ years managing teams
  • Understanding of payment processing platforms - money movement, regulations, etc.
  • Demonstrated excellence in written/verbal communication, prioritization, and problem-solving
  • Technical ability to pull data and setup/integrate new tools independently (SQL/other)
  • Comfort with ambiguity and a fast-paced startup environment
  • More experienced candidates are welcome to apply
    •

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    Education
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Fraud ManagementLoan ProcessingRisk ManagementAnalysisSQL

    Soft Skills

    • Leadership
    • Autonomy
    • Problem Solving
    • Strong Communication
    Are you interested?

    Go Premium: Access the World's Largest Selection of Remote Jobs!

    • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
    • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
    • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
    • Try out our Premium Benefits with a 7-Day FREE TRIAL.
      No obligations. Cancel anytime.
    Upgrade to Premium

    Find other similar jobs

    SEE MORE JOBS
    Sign in or sign up with Google or LinkedIn