Sales Resolution Manager

Overview

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://www.eblock.com/en-us.

EBlock is a rapidly growing technology company in the automotive space. We are an engaged and energetic team of technology, automotive and sales professionals and we are committed to being the best digital auction company in the world. If you want to be part of something big in the automotive industry, join our team!

The Sales Resolution Manager will lead the Sales Resolution team to promote high quality customer satisfaction and department productivity while ensuring operational excellence. EBlock has recently rebranded our Arbitrations team to the Sales Resolution team as we continue to deliver best-in-class customer service and focus on enhancing the sales experience for our partners.

This is a fully remote position.

Responsibilities

What You Will Do:

• Provide support in resolving issues between buyers and sellers in arbitrated vehicles
• Review and validate customer complaints, investigate thoroughly, and provide recommendations for resolution
• Negotiate auction deals between buyers and sellers
• Track and monitor payments from buyers and sellers and update accounting records
• Provide assistance to the Sales Team in developing and recruiting buyers and sellers
• Provide validation and sign-off on vehicle standards for future sales
• Foster collaboration with all Stakeholders within a team environment
• Keeps up-to-date with information about product and service innovations, changing needs of customers, market conditions, and competitors
• Oversee and manage the control of any sale cancellations
• Produce reports to evaluate the effectiveness and productivity of the program
• Manage a remote team through various methods of communication
• Manage staffing levels and coaching/training as necessary
• Effectively handle escalated issues within a primarily customer service-based environment
• Strong understanding of vehicle mechanical diagnosis and bodyshop repair estimates
  
  
  

Qualifications

What You Will Need:

• Languages: English (required), French (highly preferred)
• Experience in Automotive Auction or related industry operations activities
• Excellent teamwork and team building skills
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Strong problem identification and problem resolution skills
• High level of proficiency with Microsoft Office productivity suite
  
  
  

What We Offer

• Competitive pay
• Medical, Dental & Vision
• 401k/RSP with Match
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!
  
  
  

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $84,750.00 - $101,700.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

E INC, together with our EBlock and EDealer brands, is creating the best digital auction and retailing platform in the world. To do that we need people who are ready, willing, and able to develop, deliver, and relentlessly refine every aspect of the online buying experience. If you’re interested in putting your talent and passion to work for one of the fastest-growing companies in North America, we'd love to talk.