At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.
Aperçu de l’entreprise
Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d’eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées. Parce que les gens ne peuvent donner le meilleur d’eux-mêmes que lorsqu’ils se sentent en sécurité et qu’ils le sont. Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité. Qu’il s’agisse d’appareils et de réseaux de communications essentiels, d’une sécurité vidéo et d’un contrôle d’accès basés sur l’IA ou d’une capacité d’unir la voix, vidéo et les données dans un seul centre de commandement. Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d’aide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.
To be successful in this position, you must develop a strong understanding of our customer services operations. You proactively monitor go-to-market evolutions and partner with team leaders to plan and deliver changes in our services platform. You bring a human-centric mindset to help design processes and solutions that enable our teams to provide outstanding customer experiences.
Responsibilities include:
Partner with Order Management, Returns, Technical Support, Customer Success and Renewals teams to understand business needs and develop a change roadmap
Stay abreast of go-to-market and operational evolutions to anticipate and plan changes for our customer services teams
Act as a product manager for our services team experience; help improve solution usability and connectedness across functional areas to drive process efficiency and team satisfaction
Formulate product requirements and specifications that are aligned with business goals, audiences, and technologies.
Bring user experience expertise and perspective to design workflow and system UI
Partner with our IT & Ops teams to design, deliver processes and application (Salesforce) changes
Coordinate with our digital product managers to roll-out evolutions to our customer-facing platforms
Help drive adoption of new processes and technology solutions with team leads and managers
Who you Are:
You are comfortable working across multiple teams and groups of stakeholders
You have several years of experience working in the digital space, developing products and tools to help businesses scale
At minimum 5 years of experience in Product Management or similar roles
Preference for candidates with 2+ years of experience with Salesforce, particularly Service & Experience Cloud
Experience in B2B and manufacturing industry is an asset
Data Driven mindset, with an ability to leverage data to inform decision making
Key performance metrics:
Employee satisfaction for customer services team
Flow time for critical processes (e.g. order processing, support resolution, customer inquiry)
Attainment of project-related outcomes
This position is a remote position and candidates can be located anywhere in Canada.
Salary range: $110K - $140K CAD per year.
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Bachelor's degree
5 years of experience in Digital Product Management or similar roles
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.
Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.
Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.
Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Si vous avez besoin de mesures d’adaptation, svp nous faire parvenir un courriel à ohr@motorolasolutions.com.
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