Offer summary
Qualifications:
Native French speaker or C2 level, Minimum of 2 years in customer service.Key responsabilities:
- Handle live chats and phone calls
- Resolve customer complaints and provide solutions
About us
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfil the promises they make to consumers. The Auctane's mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever-rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
About the role
This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries. The team's mission is to delight our customers by effortlessly providing solutions; that is providing a simple and resolute customer service experience. We are growing fast, meaning that our customer service department will face strong new challenges to support business growth and will need to integrate new talents into his team 📈!
What will you be doing?
What are we looking for?
We are looking for a highly motivated, experienced Customer Service Advisor. You must be native or proficient in French. Speaking multiple languages is a plus. You need to enjoy working in a fast-paced, dynamic environment and be very solution-driven. We're looking for friendly, proactive, customer-oriented profiles, eager to make a difference, go the extra mile while working in a very close-knit team environment. Your contribution to our service commitment right from the very start is key.
What will make you stand out?
What do we offer?
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