Lead Virtual Executive Assistant at Elevate Virtual Business Solutions

Here’s a little bit about us:

Elevate Virtual Assistant Services, LLC provides high-quality Executive Assistant support to C-level Execs, founders, entrepreneurs, and small businesses. We take on the time-consuming administrative responsibilities for our clients and problem-solve their operational roadblocks, allowing our clients to move their business forward with ease and to re-focus on what they love the most.

In all relationships that we build with both our clients and team, we strive to present ourselves with these values: Connection, Collaboration, Integrity, Proactiveness, Commitment, Reliability, and Innovation.

Ashley, our founder and CEO, is very passionate about providing the best possible support to our amazing clients and team. We strive to help our clients reach success and profit in their businesses while bringing back the balance to their work and personal life. Maintaining a work/life balance is also important to our team members. We’re a super friendly, supportive, proactive, and communicative team of administrative pros!

About The Role

As a part-time employee of Elevate, you’ll be the main point of contact with your assigned clients and will work independently with those clients. You will provide high-level professional administrative support by working on tasks and projects assigned by the client, ensuring they are executed on time with the highest level of quality. You must have consistent and proactive communication with your clients and Elevate team.

Virtual EAs are expected to be available during defined business hours of 9am-5pm (your local time), able to respond within a 2-hour window, send weekly reports and status updates, maintain detailed and up-to-date client information areas, and follow all internal policies and protocols. This includes creating SOPs, templates, and checklists for our clients on any task or process we do more than once!

A typical day of client support could include: heavy calendar management, inbox management, research projects (building spreadsheets with information), document management and formatting, travel booking, event planning, expense reporting, and establishing systems and procedures that improve our clients’ admin & operations functions, task management, client and team communication, etc.

Requirements

Must have beyond-the-basics knowledge in the following platforms used in this role: Google Workspace (Calendar, Gmail, Docs, Sheets, Slides, Drive), Slack, Zoom, Canva, Asana, and Loom. It’s also important that you feel comfortable and are excited about learning new platforms that our clients use in their businesses!

A laptop or desktop is required, either Windows or Mac: for Windows, Windows 10 Pro or newer (minimum 16G of RAM) with up-to-date anti-virus software, for Macs, OS Catalina or newer. Other requirements include a webcam & microphone (built-in or standalone).

Must have a quiet space with good lighting for meetings with a reliable high-speed internet connection and proficiency with remote or cloud-based tools such as instant messaging, Skype, Zoom, and Google Suite.

**Must be available for various team meetings that occur on Wednesdays between 8:15am - 10:30am PST.

About You:

This position is for you if you...

• are a self-starter and excited about learning new things
• are incredibly detail-oriented and organized and know how to problem-solve
• always seek to create better systems and take an interest in how you can make things more efficient and effective
• speak up if you see a problem and are proactive in finding a solution (you don’t just make it work, you make it better!)
• know how to manage your time and work independently but also enjoy collaboration
• are resourceful–meaning you know when to Google it but also know when to ask for help
• are a true team player! Always willing to support team members with feedback, resources, and support when necessary
• communicate effectively, efficiently, and proactively
• are acceptant to feedback from leadership when given. You are solutions-oriented and always looking for ways to better yourself.
• are in it for the long haul. We are passionate about building relationships with our team members and clients!
• have 3+ years of experience providing administrative support at the executive level
• are located in the US

This position is NOT for you if you...

• struggle with being communicative or proactive
• are full of excuses on why you're missing deadlines
• don’t take constructive criticism well
• don't have the bandwidth to take on more clients. (we're looking for someone who wants to grow with us and be here for the long haul!)
• don't have AMAZING attention to detail
• tend to be last minute and have a 'just get it done' attitude instead of 'make it great'
• don’t consider client satisfaction and customer service as a priority
• don’t like talking to people (via Slack, email, and Zoom)

Compensation and Benefits:

You will be compensated as a W2 part-time employee, starting at $18 per hour. An opportunity for a raise will be given at each annual review, based on established KPIs for this position. This position will build up to approximately 20 hours per week of work, with an opportunity to expand to full-time. We also provide quarterly bonuses based on company goals and individual performance on established KPIs.

Benefits include Paid PTO, as well as the opportunity to contribute to a 401K, of which Elevate matches 50% of your contribution up to 5%.