Director of Global Sales - Field Service and IT Service Management

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Are you a revenue-generating leader passionate about technology that empowers businesses? Do you thrive in high-stakes sales environments, crafting winning solutions for complex challenges? If so, this role as VP Sales E2E Service Management at our industry-leading ESM organization is your chance to make a real impact.

Be the Hero of Service Transformation Deals:

• Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. Craft compelling proposals that position us as the clear choice for driving efficiency and customer satisfaction.
• Close Big Deals: Become the trusted advisor within the sales team. Expertly guide Account Executives through the sales cycle, identifying and qualifying high-value opportunities. Develop accurate forecasts and drive deals to successful closure.
• Unlock Hidden Revenue: Proactively collaborate with Account Executives to understand customer needs and buying teams. Develop winning strategies to overcome roadblocks and secure executive buy-in for large-scale deals.
• Shape the Future of Sales: Share your expertise and best practices, guiding the team to consistently exceed sales targets.

ou're a Sales Powerhouse with Deep ESM Knowledge:

• Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the service management domain.
• You possess a deep understanding of enterprise service management best practices (ITIL, ITSM) and how they translate to real-world business value.
• You're an ESM expert, fluent in the technology's architecture and capabilities. You can explain complex concepts in a clear, compelling way that resonates with executives.
• An entrepreneurial mindset with innate curiosity and resilience
• Willingness and appreciation of the sales process including cadence, forecasting and accurate reporting
• Strong written and verbal communication skills in English, exceptional presentation and interpersonal skills. You build strong relationships with stakeholders at all levels, influencing decisions and driving action

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer