Senior Energy Consultant at World Kinect Energy Services

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

LThis is an important role that directly contributes to the profitability of the Company. Within this role you will manage a large client base in all areas of the clients energy needs. Provide clients with a single point of contact, to build relationships and provide expert knowledge on the energy markets that builds confidence in our advice to enable clients to sign gas and electricity contracts with suppliers well in advance.

Key Responsibilities:

• Book and attend renewal meetings with clients, following the company’s renewal procedures and ensuring contract renewals are signed
• Recognise and seek opportunities to up/cross sell additional products and services that the business offers
• Complete Client Review Meetings on a regular basis with all clients and provide feedback to relevant colleagues
• Generate leads and gain referrals from new and existing clients for other areas of the business
• Ensure valid Letters of Authority are held for your entire client base 
• Prepare for meetings with clients by ensuring you have an adequate knowledge of the client’s business activities and you are familiar with the contents of the Energy contracts
• Ensuring all clients on your allocated list are contacted regularly via face to face meetings, telephone calls and emails to maintain the company profile, develop and maintain client relationships
• Circulating information gained on clients internally, to ensure colleagues are aware of relevant information
• Ensuring the CRM system is fully updated and maintained with all client contact, including outcome of meetings and any follow up criteria
• Attend to any customer queries or issues and liaise with Client Services to keep informed
• Be able to speak on the Energy markets with knowledge and expertise. Actively monitor trading screens and market intelligence to look for opportunities for clients to sign  renewals
• Maintain effective communication with all departments within the business
• Produce and prepare reports as required in full and on time
• Attend external seminars and conferences as and when required
• Participate in ongoing training and development both on and off site
• Attend and fully participate in regular performance reviews, one to one meetings and company appraisal system
• Carry out other reasonable duties as required by the business
• Provide support to colleagues and Directors as and when required.

Person Specification:

Essential Skills

• Commercial Know-How: Managing value, understand the external market place, understanding our company, and understanding our customer needs and requirements.
• Understanding of what delivers great customer service.
• Knowledge and understanding of key business performance indicators.
• Highly articulate with a clear telephone manner
• Good IT skills with knowledge of Microsoft Word, PowerPoint, Excel and Outlook
• Excellent sales and negotiation skills
• Excellent level of client relationship skills
• Good work ethic, highly self-motivated, and positive
• Ability to organise and manage own workload
• High customer service ethic
• Creative and able to implement initiatives to improve sales techniques.
• Ability to build and maintain excellent relationships with colleagues and clients
• Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.
• Ability to prioritise deliverables and plan accordingly.
• Ability to manage change and capacity to work flexibly.
• Must hold a full, valid UK Driving License

Desirable

• 2 Years’ experience of working in a sales environment with extensive email / telephone / face to face contact with clients
• Knowledge of the Energy Market would be an advantage, however thorough training will be provided

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