Social Media Moderator

Join our vibrant fintech startup, backed by top-tier venture capitalists Play Ventures & F4 Fund. We're on the lookout for an experienced and forward-thinking Social Media Moderator to join our team!

we're passionate about rewarding everyday actions through our MoMo’s (Money Moments). is a new cash-rewards platform for consumers, merchants and gamers to earn cash, Money Moments, by completing daily tasks, playing casual games, viewing content and ads, and making everyday card purchases with cash back. 

Requirements

Key Responsibilities:

• Engage with Users: Actively engage with users on platforms like Reddit, Facebook, and Instagram to foster a positive community environment.
• Manage Public Interactions: Monitor and manage public interactions to ensure compliance with community guidelines and promote a positive brand image.
• Address Concerns: Respond to user inquiries, concerns, and complaints promptly and professionally.
• Promote Positive Engagement: Create and share content that promotes positive engagement and community growth.
• Monitor Trends: Stay up-to-date with the latest social media trends and user behavior to inform engagement strategies.
• Collaborate with Teams: Work closely with marketing, customer support, and product teams to ensure consistent messaging and address any emerging issues.
• Crisis Management: Implement strategies to manage and mitigate potential PR crises on social media platforms.
• Reporting: Provide regular reports on social media activities, highlighting key insights and areas for action.

Qualifications

• Minimum of 2-3 years in social media management, online community management, or a related field.
• Exceptional written and verbal communication skills with a strong attention to detail.
• Ability to handle challenging situations and complaints with a calm, solution-oriented approach.
• Proficiency in using social media management tools and platforms.
• Strong analytical skills to interpret social media data and provide actionable insights.
• Collaborative attitude with the ability to work cross-functionally in a dynamic startup environment.