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Review & Response Coordinator

Remote: 
Full Remote
Work from: 
Egypt

Offer summary

Qualifications:

2-3 years in customer service, Excellent written and verbal communication, Proficiency in review management tools.

Key responsabilities:

  • Manage online reviews across various platforms
  • Respond to feedback and resolve complaints
  • Analyze review data for improvement opportunities
  • Engage with customers to foster positive relationships
  • Collaborate with teams to integrate feedback into strategies
SSC Egypt logo
SSC Egypt SME https://www.sscegypt.net/
51 - 200 Employees
About SSC Egypt
SSC Egypt is a recruitment and outsourcing company that supports businesses in their recruitment needs. Serving over 80 companies worldwide prominently featured on the Fortune 500. With more than 5000 successful hires, including 1000 outsourced employees; SSC proactively seeks, nurtures, and cultivates talent within the corporate realm. Our outsourcing services include but are not limited to: payroll, social insurance, labor law consultation, medical insurance, recruitment services and fully equipped office spaces. Contact us if you are pursuing prospective talent for your business or are looking to expand your job search. SSC Egypt looks forward to connecting you with your future. If you are interested or have any inquiries, please feel free to reach out to us. Contact: info@sscegypt.net Phone: +20 01029999086
See more SSC Egypt offers

Job description

Join our vibrant fintech startup, , backed by top-tier venture capitalists Play Ventures & F4 Fund. We're on the lookout for an experienced and forward-thinking Review and Response Coordinator to join our team!


, we're passionate about rewarding everyday actions through our MoMo’s (Money Moments). is a new cash-rewards platform for consumers, merchants and gamers to earn cash, Money Moments, by completing daily tasks, playing casual games, viewing content and ads, and making everyday card purchases with cash back.

Requirements

Key Responsibilities:

  • Manage Online Reviews: Monitor and manage reviews across various online platforms, including app stores, social media, and review websites.
  • Respond to Feedback: Address and resolve complaints and negative feedback promptly and professionally to maintain and enhance the brand's reputation.
  • Engage with Customers: Foster positive relationships with our users by acknowledging and responding to both positive and negative reviews.
  • Analyze Review Data: Compile and analyze review data to identify trends and areas for improvement in product and service offerings.
  • Collaborate with Teams: Work closely with marketing, customer support, and product teams to ensure that feedback is integrated into product improvements and customer service strategies.
  • Crisis Management: Implement strategies to manage and mitigate potential PR crises related to negative reviews or customer feedback.
  • Reporting: Provide regular reports on review management activities, highlighting key insights and areas for action.

Qualifications

  • Minimum of 2-3 years in customer service, online community management, or a related field.
  • Exceptional written and verbal communication skills with a strong attention to detail.
  • Ability to handle challenging situations and complaints with a calm, solution-oriented approach.
  • Proficiency in using review management tools, social media platforms, and customer service software.
  • Strong analytical skills to interpret review data and provide actionable insights.
  • Collaborative attitude with the ability to work cross-functionally in a dynamic startup environment.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Community ManagementReporting ToolsCustomer Relationship Management (CRM) SoftwareSocial Media

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Collaboration
  • Analytical Skills
  • Customer Service
Are you interested?

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