Review & Response Coordinator

Join our vibrant fintech startup, , backed by top-tier venture capitalists Play Ventures & F4 Fund. We're on the lookout for an experienced and forward-thinking Review and Response Coordinator to join our team!

, we're passionate about rewarding everyday actions through our MoMo’s (Money Moments). is a new cash-rewards platform for consumers, merchants and gamers to earn cash, Money Moments, by completing daily tasks, playing casual games, viewing content and ads, and making everyday card purchases with cash back.

Requirements

Key Responsibilities:

• Manage Online Reviews: Monitor and manage reviews across various online platforms, including app stores, social media, and review websites.
• Respond to Feedback: Address and resolve complaints and negative feedback promptly and professionally to maintain and enhance the brand's reputation.
• Engage with Customers: Foster positive relationships with our users by acknowledging and responding to both positive and negative reviews.
• Analyze Review Data: Compile and analyze review data to identify trends and areas for improvement in product and service offerings.
• Collaborate with Teams: Work closely with marketing, customer support, and product teams to ensure that feedback is integrated into product improvements and customer service strategies.
• Crisis Management: Implement strategies to manage and mitigate potential PR crises related to negative reviews or customer feedback.
• Reporting: Provide regular reports on review management activities, highlighting key insights and areas for action.

Qualifications

• Minimum of 2-3 years in customer service, online community management, or a related field.
• Exceptional written and verbal communication skills with a strong attention to detail.
• Ability to handle challenging situations and complaints with a calm, solution-oriented approach.
• Proficiency in using review management tools, social media platforms, and customer service software.
• Strong analytical skills to interpret review data and provide actionable insights.
• Collaborative attitude with the ability to work cross-functionally in a dynamic startup environment.