Technical Writer (API Documentation)

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

As the first consumer of newer capabilities of our API platforms, you will be required to not only document these API’s, but also critically assess their functionality on offer and recommend changes that will help make the end developer’s life easier and more productive.



As a Tapster you will:

• Write API documentation for API users, such as API reference docs and developer guides.
• Keep emphasis on documentation that is technically accurate and brings clarity for even complex processes.
• Review documents written by developers / PMs for a particular API and suggest changes / seek clarity to externalize the same documents.
• Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers.
• Develop and use all types of content types (workflows / process schematics / instructional videos / developer consoles) to simplify the user’s understanding of the Open API’s.
• Be the first to respond to developer queries on API forums and put effort to resolve the issue yourself, without needing to check with the core development organization.
• Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Open API’s.

What you will bring to the party:

• Bachelor degree in computer science, technical writing, core sciences or equivalent experience.
• Minimum of 6+ years’ experience in technical documentation, and / or developer outreach / technology partner management roles.
• Knowledge of tools such as Jekyll, Wordpress, Adobe Framemaker, Oxygen XML author, Lucid Chart, Visio is a must.
• Experience using Git to manage asynchronous collaboration across large teams
• Experience with authoring documentation in Markdown is core.
• Familiarity with API documentation tools such as Swagger
• Knowledge of REST APIs is a must.
• Experience with programming to enable sample code will require experience, especially around core web technologies such as Python / Javascript / JSON / HTML required. Knowledge of data analytics and big data technologies is a plus
• Demonstrate experience in writing and proofreading of content, especially technology related content.
• Great communication skills and ability to work well with others.
• Ability to organize and create multimedia content to explain use cases and process flows.
• Ability to handle stressful, time critical projects and deliver great user outcomes.

Are you ready to shape the future of payments in MENA?