Offer summary
Qualifications:
1+ year customer service or retail experience.Key responsabilities:
- Manage cases via phone, email and portal
- Collaborate with team and wider business
Match score not available
Priority access
Match score not available
Customer Service Executive
79% Flex
EXTRA HOLIDAYS - FULLY FLEXIBLE
Remote:
Full Remote
Job description
Your missions
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Customer Service Executive
Based in Manchester, Trafford Park – Hybrid (2 days office / 3 days home)
Permanent, full time
£24,000 per annum (increasing to £25k after probation) + plus bonus & benefits
As a Customer Service Executive at CHEP, you enjoy working as part of a fun and supportive team with a role that provides variety and learning opportunities. You are passionate and always go above and beyond to help a customer. You are empathic and this comes across in everything you do.
As our next Customer Service professional, you will be managing various cases daily via phone (albeit low volume), email and the self-service portal. You will be working with the whole team and wider business, and play a vital role in the growth and maintenance of our customer base.
Because it’s not about being on the phone all day, it is about providing a partnership with the customer and working collaboratively with the team in a variety of ways to gain a sense of achievement. You never underestimate the importance of ensuring that people know they are valued and supported. You know that this support, recognition and reward is vital in increasing morale.
We genuinely care about people, they are our No.1 priority. We are an award winning, market leader and one of the worlds most sustainable logistics organisations. Our culture and people drive this.
Everyone at CHEP is visible, you will feel that you are truly part of something great in a flexible and responsive environment.
Interested in...?
Working with a fantastic team of people who will train and support you during your journey.
Having the flexibility to manage your own time and work from home 3 days a week.
Being in a key position for progression and wider opportunities at CHEP.
Exposure to teams worldwide.
Optional overtime for extra earning potential.
Working close to the Trafford Centre and City Centre.
Do you offer...?
At least 1 years experience working through cases in customer services or within a retail role where you were given extra responsibility e.g. key holder, covering for managers etc
The Perks...
Certified Top 100 Global Employers
Excellent career progression
Annual bonus (typically 5%) based on company and individual performance
Company laptop
Flexible and hybrid working
Prime location with excellent transport links
25 days holiday, plus statutory holidays and the option to buy and sell 5 additional days leave each year
Generous Share Scheme
Volunteer days
Up to 7.5% company pension
Life assurance
Employee Assistance Programme
Numerous retail discounts
Interested...?
Apply by submitting an up-to-date CV tailored to this opportunity. We look forward to hearing from you!
As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.
Preferred Education
High SchoolPreferred Level of Work Experience
Less than 1 yearWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory. Hard Skills
Soft Skills
- Supportive
- Customer Service
- Problem Solving
- Empathy
- Customer-Centric Design
- Collaborative
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