Reporting and Analytics Specialist

Who We Are:

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

We are currently looking for someone to join our team in the role of Reporting and Analytics Specialist.  This position is based out of our corporate office located in the  Waterloo, ON region, with hybrid remote working options available.

The Reporting and Analytics Specialist will work with key business leaders to identify, develop and deliver relevant data, reports and dashboards to support day to day, historical and future operations.

This role will enable decision-makers to make evidence-based decisions, support growth efforts, and identify threats and opportunities through generating and delivering insights and trends.

In addition to a competitive, your future colleagues want to tell you that you’ll enjoy…

• “supportive management and leadership”
• “working within a knowledgeable, collaborative, and creative team”
• “working within a learning environment and having an opportunity to gain skills”
• “working for a company that provides essential health care and positively impacts that lives of so many Ontarian’s”

• Design, implement and foster a self-serve data driven environment. Collaborate with internal and external stakeholders to understand requirements and implement suitable, self-serve reporting and dashboard solutions that addresses current issues and anticipate future challenges
• Work with leaders to understand business objectives and associated KPIs - gather requirements, define and finalize reporting metrics and analytics
• Develop easy to use reports that provide timely data with a focus on minimal manual manipulation
• Develop and maintain supporting documentation and/or training guides to assist users with reports and dashboards
• Conduct ad hoc data analysis and data quality investigations
• Develop tools to monitor and maintain high data quality standards
• Develop and manage scheduled reports
• Interpret and present data in a meaningful way
• Participate on committees and project teams as required
• Statistical analysis
• Knowledge translation
• Performs other duties as required. 

• University degree or college diploma in computer science, information technology, computer engineering, or related field
• 3-5 years previous related experience, ideally within the Healthcare industry
• Demonstrated understanding of business reporting analysis/documentation and business intelligence (BI)
• Knowledge of relational database concepts i.e. structures, theories, principles and practices
• Intermediate to Advanced SQL skills - proficiency with data analysis, manipulation and reporting tools
• Ability to turn data into strategic information to support evidence-based decision making
• Ability to understand and interpret the needs of the client and determine the best way to present data and reports
• Must be a team player, as well as comfortable working independently
• Ability to communicate technical concepts to a broad range of technical and non-technical associatesAbility to identify and clearly communicate problems, or support requests, in order to influence the prioritization of projects
• Advanced knowledge of MS Excel
• Excellent analytical, conceptual, and problem-solving abilities
• Keen attention to detail
• Ability to multitask and prioritize
• A strong passion for analytics and reporting coupled with strong business acumen
• A clear background check

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.