Cloud Success Architect

Job Overview & Responsibilities:

The Cloud Success Architect is a member of our pre-and post-sales Cloud Success team focused on customers in the Federal, Higher Ed, Healthcare and State & Local Public Sector.  The Architect’s primary responsibility will be providing both pre- and post-sales positioning of cloud solutions to our customers.  Cloud solution components will include Oracle Cloud PaaS and IaaS Solutions, including PaaS offerings beyond the database like Data Integration Cloud, Analytics Cloud, Observability and Manageability services and Security technologies like Data Safe, Identify management and core OCI security features. This position spans both pre-sales as well as support and provides advisory support throughout the cloud lifecycle, resulting in renewals, expansions, and uptake of additional services. The Architect will operate through the complete opportunity lifecycle from pre-sales support, solution architecture and blueprinting, and implementation planning, as well as through post-sales advisory and hunting for additional workloads. This position is responsible for working with the client to understand and document their business needs and guide the client on a map to success across public, private, hybrid, and multi-cloud deployment models. This role operates under general supervision, providing varying complex technical solutions independently.

 
Responsibilities and Essential Duties

• Provide pre-and post-sales support to potential and established OCI customers, including advice around best practices, implementation planning and implementation advice.
• Design high level cloud implementation and migration approaches for customer projects.
• Create and maintain a library of best practices documents which can be utilized with customers and prospects; build cloud technical and network diagrams as required.
• Work with existing customers to find and upsell new OCI opportunities, tracking status and progress.
• Create strong relationships with customers leading to reference-ability and “trusted advisor” status.
• Provide quarterly Customer Review and Optimization sessions for OCI, including reviews of customer portal, cost savings recommendations, and additional product usage recommendations.
• Assist customers with troubleshooting OCI issues.
• Coordinate with consulting and product pre-sales on potential implementations, providing handoff, assistance in scoping, and conveying an understanding of opportunities when appropriate.
• Provide cloud feature/function overviews of various cloud services to customers.
• Provide ROI and TCO analysis of various Cloud options, including BYOL and License Included.
• Work with Technical Teams, support solution drafts, proof of concepts, mockups, definitions, designs, and builds.
• Assist in the buildout of product and consulting offerings.
• Understand and make recommendations to customers on compliance regulations, including FedRAMP, HIPAA, CJIS, etc.
• Maintain strong relationships with product and consulting sales representatives and assist in conveying technical and value information to customers.

Minimum Education and Experience

• Bachelor’s degree in a technical discipline or a related field, or equivalent.
• 10+ years of Operational Experience in large scale environments, supporting complex production workloads across the entire technology stack.
• 8+ years of Oracle experience with the portfolio of Oracle Cloud, Core Tech Software, and Hardware solutions. Primary experience focus areas are:
  • Oracle PaaS and IaaS Cloud solutions;
  • Oracle Engineered Systems solutions;
  • Oracle Core Tech (DB, FMW, Security)
• Work experience recommending and implementing Oracle Cloud (OCI) or competitive clouds in the Public Sector Market

Other Experience (Certifications):

• Experience with enterprise architecture models such as TOGAF.
• Experience with Linux, Solaris, Windows operating systems.
• Implementation experience with Oracle Engineered Systems such as Exadata.
• Experience with networking protocols and tools.
• Oracle Cloud Architect certification or ability to achieve certification within 60 days of start.

Knowledge/Skills/Abilities

• Ability to work under tight deadlines. 
• Meticulous attention to detail and effective professional correspondence. 
• Knowledge of IT ATO processes such as NIST and FEDRAMP is a plus. 
• Ability and desire to maintain a high standard of delivery.
• Attitude of continuous improvement and continual learning to provide our customers, partners, and team innovative solutions.
• Effective verbal, written and interpersonal communication skills.
• Demonstrated excellence in verbal and written communications in reading, writing, speaking the English language. 
• Ability to work independently and within a team environment.
• Technical acumen and solutioning skills.
• Ability to conduct presentations and convey technical concepts in a sales process.
• Self-motivated and strong work ethic.
• Ability to plan work effort and manage to schedule and priorities.
• Strong troubleshooting abilities across the entire technology stack.

Why work at Mythics?