Group Product Manager

Overview:

National Debt Relief is seeking an experienced, dynamic, and highly motivated Group Product Manager to lead and support our business teams. This role is pivotal in shaping the strategic direction and operational excellence of our departmental initiatives within our Salesforce platform. Collaborating closely with cross-functional teams, this role involves translating client needs and feedback into effective, scalable solutions that drive client satisfaction and success.

The ideal candidate will be a proactive Group Product Manager with in-depth knowledge of Salesforce, an exemplary track record in influencing business decisions, and a passion for financial services. As a natural leader and excellent communicator, you will excel in our fast-paced, agile environment. We are looking for someone with substantial experience in product management, particularly in the domain of client success, sales/marketing, or related fields. This remote position is crucial to the NDR team, enabling us to enhance the quality and frequency of our services to clients, ensuring their journey with us is both empowering and transformative.

Responsibilities:

• Develop and execute strategic product roadmaps and plans focused on elevating assigned business units.
• Lead the design and implementation of Salesforce tools and processes, ensuring they align seamlessly with our departmental goals.
• Oversee project milestones, deliverables, and timelines to guarantee efficient and effective deployments.
• Collaborate with development and product teams on product releases, focusing on client-centric quality gates.
• Perform in-depth impact analysis on current and future functionalities, identifying areas for improvement and innovative opportunities.
• Maintain consistent and clear communication with stakeholders, colleagues, and leaders, ensuring alignment and transparency.
• Foster a culture of continuous improvement, client-centricity, and excellence within the team.

Qualifications:

Education/Experience:

• 6 years in product management with a focus on customer service required, preferably in the financial services or debt relief industry.
• 4 years’ experience in Salesforce, with a deep understanding of its capabilities and application in client success scenarios.
• Bachelor’s degree in business, information systems, or a related field preferred.
• Knowledge of the Lightning Design System Framework is beneficial.
• Experience in the financial services industry is highly preferred.

Required Skills/Abilities:

• Demonstrated expertise in strategic planning, product design, and solving complex problems in client success.
• Exceptionally organized with a meticulous eye for detail.
• Proven experience in managing large-scale projects within Salesforce.
• Strong communication skills, capable of engaging and aligning stakeholders at various levels.
• Experience in Agile project management methodologies and tools like Jira/Confluence.
• Strong analytical skills.
• Ability to work in a fast-paced environment with strong organizational and multi-tasking skills.
• Ability to juggle multiple projects simultaneously.
• Polite, confident, tactful, patient, and diplomatic while dealing with complex problems.

 

 

About National Debt Relief:

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2023!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

Compensation Information: Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $140K-169K annual. Benefits:

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

 

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