Technical Success Manager

About Weaviate

Weaviate is an AI startup with open source and creativity at its core. Our AI-native vector database uses machine learning to create meaningful insights from unstructured data in a completely new way. Named one of Forbes’ Top 50 AI startups, and with over a million monthly downloads, Weaviate is quickly growing in popularity with developers and enterprises alike.

Our team members work remotely across the globe with the flexibility to work from anywhere and at any time. Our people experience this as a massive benefit! Operating with a strong sense of ownership and collaboration, our teams prioritize results while empowering each individual to do their best work.

About this role

As a Technical Success Manager, you’ll work as part of a driven and creative team to make our Serverless customer base successful with AI. Your mission is to collaborate with teams across Weaviate to deliver a first-class user experience and to drive success across the diverse Serverless user base. This role requires a curious and analytical approach, deep technical competence, a sharp intuition for product, and a strong degree of user insight.

What will your responsibilities be?

• Drive customer communications from onboarding to renewal and expansion.
• Meet with users to understand their objectives, identify what we can do to make them successful, and leverage the breadth of Weaviate’s resources to action.
• Identify opportunities to introduce customers with specific objectives into enterprise programs
• Provide deep technical guidance to customers on how to use the Weaviate Database to achieve their unique objectives.
• Work with our developer advocacy and engineering teams to build product-led features and user journeys able to support thousands of users through all stages of their Weaviate lifecycles.
• Collaborate with our product teams teams to evolve and scale our product based on empirical evidence from the field.
• Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk.

What We Value

• Team members who will dive into the details to deeply learn about our customers.
• Relationship orientation and high EQ.
• Low ego because the outcome matters more than who gets the credit.
• Adaptive and introspective; willing to learn, guide, lead, and follow.
• Unrelenting drive to help our customers succeed.
• Hands-on, get-things-done mentality directed internally and externally.

What we are looking for

• 3-5 years of experience in a customer-facing, technical role.
• You are comfortable taking responsibility and using your excellent comprehension skills to develop solutions to complex customer problems quickly.
• Excellent written and verbal English communication skills.
• You have a strong bias for action.
• You have an interest in everything related to Search, AI and ML.
• Experience in programming e.g. Golang, Java, Python.
• Experience writing infrastructure as code (Terraform, CDK, etc.).
• Understanding of container orchestration e.g. Kubernetes, Docker.
• Experience in setting up and managing deployments on major cloud providers such as AWS, GCP, Azure.
• You are aligned with our company values.

What we offer

• 100% remote with flexible work hours.
• Competitive compensation, including paid time off.
• Budget available to spend on going to conferences, co-working space, home office equipment, etc.
• Work with very experienced and fun team members.
• An atmosphere that encourages learning and personal growth, and that gives you lots of freedom, flexibility, and responsibilities.

Are you interested?

Have a look at this page to learn what you can expect from our interview process. Be aware that conducting a background check is part of our onboarding.

If you are interested in Weaviate and this role, you can apply via the ‘apply now!’ button below. All of our communication will be done in response to your application. If you have any questions feel free to reach out to our Head of People & Culture - and not to one of our colleagues (via LinkedIn). In this way, we ensure that our people can focus on doing their best work.