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Managed Services Engineer

72% Flex
Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
Mexico

Offer summary

Qualifications:

1-2 years experience in automation (UiPath), Strong analytical & problem-solving skills, Excellent communication & interpersonal skills, Programming experience (.NET, C#, VBA, Java, etc.), Enthusiasm for automation & new technologies (AI, IDP).

Key responsabilities:

  • Resolve L2 issues & ensure ticket updates
  • Analyze automated business processes
  • Collaborate with support & dev teams
  • Maintain automations & optimize performance
  • Implement best practices for automation solutions
Roboyo logo
Roboyo
201 - 500 Employees
About Roboyo
Roboyo is the world’s largest Hyperautomation professional services company, with locations in 24 cities, across 15 countries and 4 continents.Our clients include many of the Fortune 500 and 22 of the DAX 40 companies.We hail from 22 countries and speak at least as many languages. We may worship different sports teams, even gods, but we are united by the fact we are all automation engineers.Solving complex technical problems is what keeps us awake at night and gets us up in the morning. Equal parts vision and precision, we bring the ability to build and to guide. We are big picture thinkers with an eye for detail and a passion for rolling up our sleeves to get the job done.We bring together strategists, technologists, business analysts, and six sigma belt wearers of every color. Together, we have earned a reputation for engineering business outcomes for some of the world’s largest and most dynamic companies.For information on our privacy policy, visit https://roboyo.global/data-privacy/ For imprint information, visit https://roboyo.global/group/
See more Roboyo offers

Job description

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Your missions


Job summary

We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions. The ideal candidate will have 1-2 years of experience in automation, with a strong analytical and problem-solving mindset.  You should be eager to learn and grow in the field of consulting, with a passion for solving complex business and driving client success.

General: Responsibilities and tasks for this role
  • Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
  • Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems
  • Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients
  • Collaborate with L1 support and development teams to address complex technical challenges.
  • Conduct routine maintenance checks on existing automations to ensure optimal performance.
  • Coordinate operations and maintenance activities for large client accounts
  • Test and optimize the software design, code, and reusability of our automation artifacts
  • Apply and further develop best practices for developing automation solutions
  • Provide clear and concise communication to end-users and stakeholders regarding issues resolutions and maintenance schedules
  • Consult, Provide expertise, guidance, and participation during the Onboarding and Service Transition of clients 


Requirements
Must-have qualifications & competencies
  • Minimum of 1-2 years of experience in UiPath, any additional OCR/IDP knowledge is a big plus.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Experience in programming IT solutions, preferably .NET, C#, VBA, Java, Powershell or Python.
  • Enthusiasm for new automation and digitalization topics, such as AI and IDP.
Skills that are a big plus
  • Experience with Databases, SQL, and data visualization tools such as Tableu and Microsoft PowerBI.
  • Experience in process consulting.
  • Experience in IT support or IT projects.


Benefits

Growth

  • Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies
  • Tailored development plan with career coaching
  • Regular feedback – we value your opinion, and we appreciate new ideas
  • International career and project opportunities
  • Deepen your working knowledge of intelligent automation through our structured training courses (the Roboyo Academy)

Team

  • Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our clients most complex challenges
  • Working in different international and cross-cultural teams for each project
  • Regular Team Events where colleagues become friends.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 


#LI-AM1

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

UiPath.NETC#VBAJavaPowerShellPythonSQLTableauMicrosoft PowerBI

Soft Skills

  • Excellent Communication
  • Analytical Thinking
  • Problem Solving
  • Teamwork
Are you interested?

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