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Customer Experience Agent with Czech or Slovak

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluent in Czech or Slovak (C1), English (B2), Good organizational and communication skills.

Key responsabilities:

  • Provide support to colleagues and customers
  • Troubleshoot and resolve issues efficiently
  • Deliver great service and process improvements
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Alorica
10001 Employees
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Job description

Job Description

JOB SUMMARY

The Customer Experience Agent provides support for our Client’s customers.

S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success. Be creative, friendly, and solution-oriented with customers and colleagues.

Key Job Responsibilities

  • Provide support to colleagues and customers by understanding the reason for their contact
  • Troubleshoot and resolve issues in the most efficient and effortless way
  • Deliver a great service experience
  • Spot opportunities to improve process for the business

Our Requirements

  • Czech or Slovak min. C1
  • English min. B2
  • Ability to prioritize and organize work in a multitasked environment.
  • Excellent interpersonal, written, and oral communication skills
  • Excellent judgment, reasoning, and problem-solving skills

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

  • Competitive salary
  • Additional health insurance (incl. dental care)
  • Group insurance
  • Wellbeing platform
  • Remote work

But that’s just the start: here are a few more reasons to consider Alorica.

  • Career development opportunities
  • Extensive training programs
  • Access to top notch technologies and best practices
  • Excellent working environment
  • Company events

Required profile

Experience

Spoken language(s):
CzechSlovakEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Organizational Skills
  • Verbal Communication Skills
  • Social Skills
  • Problem Solving

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