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Technical Consultant – D365 Customer Engagement

72% Flex
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

PL-400 certification or equivalent, 3+ years Microsoft Dynamics CRM experience.

Key responsabilities:

  • Analyze business requirements, recommend solutions
  • Develop and implement technical solutions
  • Engage in user acceptance testing
  • Capture business systems requirements efficiently
  • Contribute to corporate business sensing
Lucy Electric logo
Lucy Electric
1001 - 5000 Employees
About Lucy Electric
Lucy Electric is a leader in secondary power distribution solutions with over 100 years’ industry experience. Specialising in high-performance medium voltage switchgear for utility, industrial and commercial applications, we enable the safe and reliable distribution of energy to homes and businesses worldwide. Our products are at the cutting edge of medium voltage design and innovation, providing switching, protection and distributed automation solutions with reliability, safety and value built-in as standard. Based in Thame, Oxfordshire, UK, Lucy Electric also has offices in Saudi Arabia, United Arab Emirates, South Africa, Brazil, India and Malaysia, with manufacturing facilities in the UK, United Arab Emirates, Saudi Arabia and India. Through associations with industrial partners and contractors, we have established an international reputation network in over 50 countries.
See more Lucy Electric offers

Job description

Logo Jobgether

Your missions

Internal Job Title: Technical Consultant – D365 Customer Engagement

Business: Lucy Electric Manufacturing & Technologies India Pvt Ltd

Location: Remote, Work from home

Job Reference No: 3155

Job Purpose

Working with the wider Dynamics team, analyze business requirements, recommend solutions, and lead local project teams to improve processes using Dynamics 365 and related software. Develop and implement technical solutions using plugins, JavaScript, Power Automate flows, and system integrations to meet service levels and management information required by the business. Work with the Dynamics team implementing Dynamics 365 solutions in all Lucy businesses to promote Group processes and standardization.

Job Context

  • Working closely with functional business analysts, the support & development team, and other technical staff to ensure a coordinated approach to solution provision.
  • The role is primarily focussed on the customer facing functions with Lucy Group, however there will be some exposure to manufacturing organisations.

Job Dimensions

  • Engage with the business to assess high level business needs and priorities, elicit business requirements, and prepare documentation and technical specifications
  • Act as a champion to enable modern business practices within the Sales, Marketing, Customer Service & Field Service domain with a focus on technical solutions
  • Act as an advocate for the adoption of digital technologies and ensure business benefits are realised by measuring the impact of change within the business
  • Arrange and engage in rigorous User Acceptance Testing (UAT) and Acceptance Into Service (AIS) testing

Key Accountabilities

Accountabilities

  • Engage with the business to understand and capture business systems and information requirements efficiently, with a focus on technical feasibility and integration points.
  • Enhance business engagement processes to develop positive stakeholder interaction, particularly around technical solutions and their impact.
  • Prepare Functional and Technical Requirements Documentation, including detailed specifications for plugins, workflows, and integrations.
  • Facilitate meetings and develop communications to allow knowledge transfer between technical and non-technical stakeholders.
  • Logically deconstruct existing systems to understand synergies and opportunities for technical improvement.
  • Contribute to the development of corporate business sensing through data insights, leveraging technical solutions for data collection and analysis.

Measures of success

  • Traceable, documented functional and non-functional business systems requirements, including technical specifications.
  • End-users have clarity on Business Engagement processes and service provision, especially regarding technical solutions.
  • Visible and relevant data management workstreams to provide robust business insight, enabled by technical solutions.
  • Informed stakeholders through a collaborative participatory approach, with clear communication of technical details.
  • Systems schematics presented to enable informed enterprise architecture decision-making, incorporating technical components.
  • Swift resolution of technical issues raised by the business.

Qualifications, Experience & Skills

  • Preferably PL-400 certified or equivalent technical certification.
  • Sound business requirements elicitation, knowledge acquisition, and project management skills evidenced by qualifications or experience.
  • 3+ years of experience developing plugins, JavaScript customizations, Power Automate flows, and system integrations within Microsoft Dynamics CRM / D365 Sales, Customer Service, Field Service or Marketing.
  • Demonstrable experience of full lifecycle implementations, including technical design and development. Job Specific Skills
  • First-class communication skills in the global Business Language, English.
  • Ability to create detailed proposals, design documents, test scripts, and facilitate meetings with both technical and non-technical audiences.
  • General commercial awareness across the end-to-end value chain, with an understanding of how technical solutions impact business processes.

Behavioural Competencies

  • Excellent communication and stakeholder management skills, with the ability to bridge the gap between technical and non-technical stakeholders.
  • Sympathetic to the changing needs of the business, while following appropriate technical development processes.
  • Presenting technical insights to a range of stakeholders in an engaging and informative manner.

Desirable Experience And Skills

  • Experience in gathering and documenting business requirements, process flows, and functional specifications for D365 CE implementations.
  • Strong understanding of D365 CE modules (Sales, Customer Service, Field Service and/or Marketing) and their configurations
  • Experience in conducting user training and providing post-implementation support. can support these areas.

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Power AutomateSoftware IntegrationMicrosoft DynamicsBusiness Transformation

Soft Skills

  • Excellent Communication
  • Stakeholder Management
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