Offer summary
Qualifications:
Educational background in technical field or equivalent experience, 5+ years Customer Support experience, 3+ years in leadership role, In-depth analytical, communication, and language skills, Proficiency in Zendesk and other ticketing systems, Experience with Salesforce, AWS, JIRA, ITSM, and DevOps processes.
Key responsabilities:
- Establish processes, performance standards, and oversee operations
- Manage team workload, interdepartmental coordination, and resources
- Analyze metrics, provide product feedback, and report to VP
- Lead staff selection, orientation, coaching, and development
- Identify efficiency enhancements and adapt support practices