Customer Success Manager

Client Success Consultant

You'll Love This Job if You Like To...

• Assist in troubleshooting and resolution around client and service issues which include configuring Anaqua Connectivity, supporting and managing projects (not related to the core implementation and training).
• Support client adoption and drive Anaqua’s value proposition by helping to define and ensure client-desired business outcomes.
• Contribute to the implementation of overall account strategies for long term mutual success between Anaqua and our clients to promote client retention and support client renewal
• Provide overviews of the product to the client, such as demos and high-level capabilities of features and functions
• Work closely with Sales, Marketing, Professional Services, Product, Client Support and Services which contribute to Client Success-led initiatives against those of our clients
• Support pre-sales engagement through on-site visits and/or phone calls
• Participate in new client onboarding
• Co-organize and support client training and secure client attendance and participation
• Support the Client Directors and Associate Client Directors in the ongoing relationship and renewal of our clients
• Contribute to the strategic direction on the account both internally and externally.

What You’ll Need to Be Successful...:

• Bachelor's degree plus 5+ years of experience working in Client Services or Consulting.
• Deep knowledge of Anaqua Connectivity products, and implementation experience is preferred
• Experience with software solutions and/or in a client facing B2B role with proven success in client relationship development and management.
• Ability to influence and collaborate with others inside and outside the organization is critical.
• The ability to make decisions and resolve problems quickly and effectively.
• Strong organizational skills and an ability to effectively manage a project workflow.
• Strong time management skills with the ability to effectively prioritize.
• Excellent verbal and written communication skills

Anaqua Connectivity (formerly SeeUnity) is the leading provider of API-based enterprise content integration and migration products with more than 500 customers globally and 30 partners worldwide. Anaqua has been helping professionals securely synchronize and migrate data across on-premise or cloud-based ECM systems and external applications since 2004. With unprecedented capabilities and a growing list of over 45 connectors. To learn more about Anaqua Connectivity and our solutions, visit https://seeunity.com/

At Anaqua, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices and backgrounds of our team members who also represent the diverse needs of our customers. Anaqua is an Equal Opportunity Employer, and all qualified applicants are considered for employment without regard to race, color, gender, gender identity, sexual orientation, religion, national origin, age, disability, veteran status or any other protected demographic.