Territory Sales and Branch Manager at Mukuru

An exciting opportunity exists for a Mandarin speaking Territory Sales and Branch Manager to join our team in Johannesburg.

The main purpose of this role is to ensure the Branch and Information Centre processes are followed in a professional and efficient manner whilst ensuring profitability and growth of the branch sales. The position will provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.

The Branch Manager reports directly to the Head of Branches. This position is responsible for ensuring that Customer Service Representatives are able to process transactions in an accurate and professional way. The Customer Service Representatives report directly to this position. They are required to manage the safes and the control incoming and outgoing money. They are the first point of resolving customer as well as staff issues. The Branch Manager is required to promote and increase branch sales, whilst ensuring that profitability is achieved.

This position will generate sales through agent army. marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships.

Duties and Responsibilities (Include but are not limited to):

• Ensure the branch is opened on time daily
• Ensure the branch is closed and locked up securely, the alarm is set and in working order
• Respond to incidents when the ranch alarm is set off
• Check that security measures are in place, cameras are in working order
• Liaise with 3rd party suppliers and sign off invoices
• Complete weekly inspection lists and carry our audits
• Ensure the office is kept tidy and branch always looks professional
• Promote sales within the branch and increase number of sales within the branch
• Identify ways to grow the customer base
• Opening the safe first thing in the morning using correct codes and sign register
• Take sealed bags out of the safe and ask consultant to help count cash float in their bag from the safe
• Ensure opening balances matches previous day’s closing balance
• Process all stock transferred to managers till
• Ensure all stock is counted and correctly sealed at the end of day
• Lock all sealed bags in the safe securely at the end of the day
• Monitor excess and shortages, carry out investigations for shortages
• Escalate shortages to Head of Branches if unresolved
• Issue additional stock/ top up to consultants as needed
• Open safe to retrieve cash and count with the consultants to double check value
• Ensure the stock is accurately transferred to the consultant on the system
• Issue a physical receipt to the consultant
• Liaise with Fidelity Guards to receive and bank money as required
• Sign for the stock in conjunction with another consultant
• Obtain a session password and capture the stock accurately into the system
• Email relevant parties with the details of the stock received
• Obtain safe code from Transport Forex and lock stock away
• Respond to customer queries in a timely way
• Ensure professional customer service standards are maintained
• Resolve complaints effectively
• Resolve queries and conflict with difficult clients
• Refer unresolved issues to the Branch Manager, only when unable to resolve at branch level
• Issue bank statements
• Create and issue confirmation letters to customers
• Assist with processing foreign exchange transactions accurately when required
• Assist with remittance support if required
• Provide on the job training to Customer Service Representatives
• Carry out spot checks on the Consultants cash stock
• Assist with cancelling transactions when needed
• Providing advice and guidance to agents
• Analyse and monitor transaction statistics
• Motivate and strategize on how to incentivise the agent army
• To activate agents for new corridors
• Gather and present location specific information on sales
• To ensure sufficient stock of marketing collateral is available
• Engage with potential customers and market the enterprise product.
• Custodianship of the Mukuru brand and maintenance of that standard.
• Monitor individual team members performance
• Hold monthly progress discussion with team members
• Coach and mentor staff when required
• Ensure adherence to HC and IR policies (including leave approvals, etc.)
• Ensure all staff attend required training courses for new products and all quizzes are completed
• Provide guidance to the staff.
• Attempt to resolve any staff issues or grievances
• Refer to Head of Branches if unable to resolve staff problems
• Monitor and manage own targets
• Attend monthly performance meeting
• Attend all required training courses for new products
• Provide on the job training to Customer Service Representatives
• Carry out spot checks on the Consultants cash stock
• Assist with cancelling transactions when needed

Key Requirements:

• Grade 12 or equivalent (Essential)
• 3 years’ Supervisory Experience within a financial institution
• Knowledge of foreign exchange
• Knowledge of exchange control regulations
• Knowledge of FICA regulations
• Knowledge of money laundering
• Knowledge of Reserve Bank regulations
• Knowledge of Branch management
• Knowledge of HR principles

Additional Skills:

• Verbal and written communications skills in Mandarin
• Organisational & administrative skills
• Interpersonal skills
• Analytical skills
• Upholding Standards
• Effective Communication
• Bottom-line Focus
• Stress Resistance
• Initiative and Responsibility

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS