Vibee - Seasonal Remote Fan Experience Coordinator

Job Summary:

WHO ARE YOU?
Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

WHO ARE WE?
Vibee is a global destination experiences company, providing exclusive hotel & ticket packages to the best music festivals, concerts and destinations worldwide. We connect global travelers & music fans to curated Vibee destination experiences, as well as events from ourexclusive partners like Live Nation, Insomniac Events, C3 and more.

This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the
buzz!
 

THE ROLE
Vibee is seeking a highly motivated and proactive Fan Experience Seasonal Coordinator to join the Fan Experience Team. This position will answer inbound phone calls, voicemails, emails, and chats from customers from around the world and handle various types of requests that require different levels of troubleshooting, all while providing exceptional service and working towards a goal of one contact resolution. This is a remote position and requires the use of a computer. Employee will work a maximum of 30 hours per week, on a flexible schedule subject to employee’s availability. This position reports to the Director of Fan Experience.

RESPONSIBILITIES

• Resolve high volume customer queries in an efficient and timely manner

• Provide the highest level and quality of customer service at all times ensuring customer confidence

• Utilize verbal, electronic, paper, and other means of communication with customers, and make suggestions for the improvement of communication systems

• Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries

• Adhere to all company and departmental processes, procedures, and policies

• Other projects and tasks as needed if available and willing

QUALIFICATIONS

• High School Diploma or equivalent and a Bachelor’s degree is considered a bonus

• 2+ years of phone and email experience in hospitality, live events, ticketing or a related customer service industry

• Experience using Microsoft Office and G-Suite programs

• Must be able to perform in a fast-paced, multiple-demand work environment

• Excellent oral and written communications and organizational skills

• Must have problem solving skills, active listening skills, and be able to multitask

• Exceptional customer service and organizational skills

• Demonstrated ability to build and foster relationships both internally and externally and work in a teamenvironment.

• Proven to perform well under pressure; managing multiple priorities simultaneously

• A positive, winning approach, incorporating integrity, confidentiality and discretion

• Ability to work evenings & weekends on a flexible schedule

• Strong technical skills in Microsoft Excel and Word, as well as Google Docs and Sheets

• Must be an active problem solver, instilled with a sense of urgency for projects large and small

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by
Vibee for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Vibee strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employeereferrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.