Operations Support Associate - Part Time

Job Title: Part-Time Remote Operations Support Associate
Company: Company With Portfolio of Watch Brands

Employment Type: Part-Time (with the possibility of moving to full time in the future)

About Us
We deliver high-quality, globally sourced watches and offer exceptional customer service. As we grow, we're seeking a dedicated Part-Time Operations Support Associate to join our team remotely, working closely with the Operations Manager to ensure smooth operations.

Key Responsibilities

• Goods Imports & Stock Booking: Support the Operations Manager in handling goods imports and accurately booking stock into systems.
• Stock Allocation: Help allocate stock to customers based on orders and demand.
• Outbound Shipping & Customs: Coordinate outbound shipments and ensure all customs documentation is accurate.
• Invoice Checking & Chasing: Verify and follow up on invoices with suppliers and clients.
• Product Listing: Assist with listing products on various online marketplaces, ensuring accurate product details.
• Sales Support: Organize and assist with customer sales, including order processing and relationship management.
• Admin & Returns Handling: Provide administrative support, manage returns, and resolve customer queries.
• Operations Reporting: Generate reports on key operational metrics to support decision-making.
• Ad-hoc Support: Assist with additional operational tasks as needed by the Operations Manager.
• Customer Service: Provide customer service via email and phone, addressing inquiries and resolving issues.

Skills & Requirements

• Numerate, with strong analytical skills.
• Excellent written and verbal communication.
• Proactive, with the ability to take initiative and solve problems independently.
• Experience with Microsoft Office, strong Microsoft Excel skills and experience with operational or administrative roles is preferred.
• Customer service experience is a plus.
  
• Reliable internet, a laptop, and a quiet working environment are required