Position Overview
Navistar has an exciting opportunity for a
Product Support Senior Consultant in the North Region; primarily covering the New England area.
The
Product Support Senior Consultant will support our customers by assisting with all areas of product support including warranty, training, and fleet management. The candidate will travel to various dealer, customer, or fleet locations throughout the North Region, primarily the New England area, advising Fleet and Dealer Service Teams on best practices for service & support of Navistar's products.
Responsibilities
- Maintain and develop outstanding customer relationships
- Advise Fleet & Dealer Service teams on best service & support practices for all Navistar products
- Coordinate & execute quarterly reviews with key customers
- Reinforce Service Metrics & OEM standards with regular on-site visits & virtual meetings
- Respond to customer product inquiries via telephone or in written Internet-based email or chat sessions or case system, including Tier 1 and Tier 2 support levels
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoot product problems & recommend corrective actions
- Document customer information & recurring technical issues to support product quality programs & product development
Minimum Requirements
- Bachelor’s degree
- At least 8 years of customer service experience and technical product knowledge
- At least 1 year of lead experience
OR
- Master’s degree
- At least 6 years of customer service experience and technical product knowledge
- At least 1 year of lead experience
OR
- At least 10 years of customer service experience and technical product knowledge
- At least 1 year of lead experience
Additional Requirements
- Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
- Truck/transportation industry knowledge
- Product Knowledge - trucks & engines
- Organizational Skills - Multi - Tasking & detailed follow-up
- Public Speaking - in-person presentations
- Communication skills including the ability to draft letters
- Conflict resolution & negotiating skills
- Ability to influence & drive change
- Fundamental computer skills such as Excel, Word, Power-Point & Pivot tables / data analysis
Company Overview
Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.
Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.
With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.
Accelerating the Impact of Sustainable Mobility
Visit us at
www.Navistar.com to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email
HRC@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
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