Virtual Assistant

Position Title: Virtual Assistant

Salary: 35,000 - 45,000 PHP a month

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: June 2024

Schedule: 9:00 PM - 6:00 AM PHT

Responsibilities:

• Handle incoming calls with flexibility, articulateness, and a conversational tone

• Triage issues and provide basic information or escalate as necessary

• Utilize ABS system to access and navigate client and employee records

• Perform tasks such as scheduling and updating information as required

• Manage mobile shift maintenance for all caregivers through BrightStar's ABS system

• Conduct audits and follow-ups to ensure accuracy and completion of caregiving personnel information

• Assist in managing caregiver applicants, conducting phone screenings, and updating Applicant Tracking System (ATS)

• Coordinate administrative tasks related to the onboarding process, including sending and following up on new hire paperwork and scheduling orientations

• Monitor and follow up on expiring personnel documents such as CPR certifications, TB tests, and auto insurance

• Document processes for the client's reference and ensure efficient system creation and maintenance

• Assist with various administrative duties including document uploads, file audits, report generation, etc

Qualifications:

• Excellent communication and conversational skills

• Ability to articulate ideas clearly and effectively

• Highly organized with the ability to manage multiple tasks simultaneously

• Intelligent and wise, with a knack for creating efficient systems

• Strong ability to document procedures for client reference

• Process-oriented with a focus on improving workflows

• Tech-savviness is a plus

• Ability to learn and adapt to different business software with minimal training

• Excellent communication skills

• Strong attention to detail

• Skilled in utilizing database systems efficiently

• Ability to manage multiple tasks efficiently in a fast-paced environment