Client Management Security Officer

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

The Client Management Security Officer will lead client assurance for government clients and delivering a range of services. They will report to the Information Security Client Management Manager; they will assist in managing the Information Security Client Management team, consisting of up to 5 other staff.

Core Duties/Responsibilities

Customer Assurance

• Contribute to the development, implementation and maintenance of client security assurance function for Shares clients

• Respond to customer requests for information and assurance on the security mechanisms and quality that the Company applies to the customers’ data, including providing responses to customer questionnaires, ad hoc presentations and meetings, and on-site audits.

• Review information security clauses during contract negotiations with new customers to ensure the Company does not agree to terms that lead to additional costs, time or effort for EQ during the course of the contract.

• Confirm that processes and evidence are maintained to meet all information security requirements in existing contracts including production of specific documentation such as RMADS (Risk Management and Accreditation Documentation Set).

• Act as Security Officer for named customers as required by contracts.

• Provide suitable input on security mechanisms and measures to new customer presentations and bids to assist in winning new business for the Company.

• Ensure that the correct balance is maintained between informing customers and not allowing sensitive information regarding the Company’s security state and mechanisms to leak out of the Company’s control.

• Track and manage any remediation or adjustment of security state and mechanisms to completion as mutually agreed with customers, either as part of new contract signing or in response to a customer audit.

Certification

• Contribute in identifying the need for compliance of the Company’s security state and mechanisms to external international, national or industry standards either as a result of developing statute or regulation, or as a result of recurring demand from existing or new customers and markets.

• Assist in establishing an internal compliance regime to compare and measure the Company’s current security state and mechanisms against such suitable standards.

• Conduct regular reporting to management – and where appropriate to customers – on the state of compliance of the Company’s security state and mechanisms against relevant standards.

• Where appropriate engage external independent certification of compliance with relevant standards and maintain such certification as current over time.

• Provide and maintain evidence of such external independent certification against standards, as appropriate to internal and external stakeholders.

Skills, Knowledge & Experience

The Client Management Security Officer will have managed a central functional role or be have been engaged in consulting in a relevant specialism. They should have accumulated relevant experience in a role in industry, audit services or a consultancy.

Essential experience:

• Security policy and standards development

• Education and awareness campaigns

• Measurement of awareness and change

Essential skills:

• Excellent oral and written communication skills

• Excellent presentational skills

• Experience of delivering against similar accountabilities with global impact in an organisation of similar scale and complexity as EQ

• Ability and motivation to work with parties inside and outside the security community through a cooperative, interactive, trustful and respectful approach

• A “doer” with capacity to drive relevant activities personally

• Proven track record of development, maintenance and distribution of policies and standards

• Broad general knowledge of good information security practice

• Track record of dealing with external expert suppliers in education and communications fields

• Ability to lead and motivate a small team.

What We Offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary.

Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off – 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity.

Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.